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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,003 Reviews

6,003 Reviews of Mark Christopher Auto Center - Service Center

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November 08, 2024

very good and timely service ,Dario Gomez is a truthful Honest guy and I highly recommend him, and the dealer More

by 4THEWOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service at Mark Christopher Auto Center. Dario is indeed a valuable team member, and we appreciate your recommendation. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2024

Service center personal were very professional and kept in the loop at every tun. Thank you very much. More

by BIGBTWOYOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you found the service staff at Mark Christopher Auto Center to be professional and communicative throughout your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2024

Great customer Serviice Mechanical shop need supervision Dont provide car inspection Tire air Coolant Wipers inspection Tire air And many more More

by juan.t59313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Nov 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you taking the time to share your experience with Mark Christopher Auto Center. I strive to provide great customer service and understand that there are areas for improvement in our mechanical services. If you have specific concerns or suggestions regarding inspections or services offered, please feel free to reach out to me directly. Your insights are invaluable as I strive to enhance our service. Thank you for your support! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2024

IT TOOK 2 WEEKS TO REPAIR MY CAR THGEY CALL ME IT WAS READY I WENT TO PICK IT UP IT WAS TCOMMING ON THE FWY AND IT GAVE ME PROBLEMS AGAIN AND THE NEXT DAY I HAD TO BRING BACK, THEY MUS More

by BZEQUIPMENTSERVICES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that you experienced delays in getting your vehicle repaired, and appreciate you bringing your concerns to my attention. If you need further assistance or would like to discuss your experience, please don’t hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure we address any ongoing issues. Thank you for your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2024

The last 2 times I have brought my traverse in for service I told the service writer there is a leak of either transmission fluid or coolant. I have multiple stains in my driveway. My car is the only More

by kendad98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the ongoing leak in your Traverse and the inconvenience it has caused. At Mark Christopher Auto Center, we prioritize addressing our customers' concerns, and your experience does not reflect our standards. We appreciate your loyalty in choosing our dealership, and I encourage you to contact me directly so we can delve deeper into this issue and work towards a resolution. Your satisfaction is important to us, and we want to ensure that your vehicle is taken care of properly. Thank you again for your feedback, and we hope to resolve this matter promptly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2024

i ask sales rep why there is low tire light he said service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my More

by hmhfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 01, 2024

When you are told if you pay for overnight delivery and it takes 8 days, hat is not over night, and why do I have to pay to get the part over night. Why don't you have the part I need.. Then you charge me More

by VANDRIESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration regarding the delay in the delivery of your part and the associated costs. At Mark Christopher Auto Center, we aim to provide timely service, and your feedback is valuable to us. Please feel free to reach out to me directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to better serve you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Cesar provided great customer service. He was able to to replace my key fob while I waited for my oil change. The complete service included tire rotation and windshield wiper replacement. More

by dgibs32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It’s great to know that Cesar could assist you with your key fob replacement alongside your oil change, tire rotation, and windshield wiper replacement. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Car was completed and delivered but the car was not washed and I had to request a car wash and wait an additional 15 minutes More

by TRACYBROWN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Tracy. I understand that it is disappointing that your vehicle was not washed upon completion, and I appreciate your patience while waiting for it to be cleaned. At Mark Christopher Auto Center, we strive to meet our customers' expectations, and feedback like yours helps us improve our services. If you have any further concerns or suggestions, please feel free to reach out. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2024

Dealership was helpful and sales people are amazing at their jobs. Also taking care of you while waiting at the dealership. More

by CORTESGABRIEL525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you found our sales team at Mark Christopher Auto Center helpful and amazing. We pride ourselves on providing excellent service, and it's great to know that you felt well taken care of during your visit. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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