Mark Christopher Auto Center - Service Center

I was very disappointed when I arrived. I had an appointment for 9 AM. However, I was told the appointments really don’t matter. There were several people already there waiting for their ca I had an appointment for 9 AM. However, I was told the appointments really don’t matter. There were several people already there waiting for their cars ahead of me. I was very dissatisfied with the wait time I was quoted of three hours. My response was I made an appointment. It’s not my intention to hang around. Waiting for my car all day. The young lady was very kind that helped me and expressed her apologies. She then told me she would do her best to get my car finished quickly. Thankfully I was out of there in about an hour and 40 1:55 hours instead of three hours. it was very nice of her to help me out. I definitely think something needs to be done about the appointments. If a customer books an appointment, the customer went out of their way to schedule an appointment so they wouldn’t have to wait all day. I think scheduled appointments should go prior to walk in appointments. as a frequent customer, I feel this really needs to be looked at and have a much better process implemented. More

Fabulous employees, they care about the customers and treat everyone with respect, I am very happy with service here. treat everyone with respect, I am very happy with service here. More

Very good nice job and great work on your presentation nice people greet work and everything nice people greet work and everything More

Amazing & professional service dealership. My experience was 100% better than Monrovia which is where I purchased my vehicle My experience was 100% better than Monrovia which is where I purchased my vehicle More

We only come to Mark Christopher for service. The reason we come here is because for years Nobu has been the absolute best . We also met the Mechanic Brett Duffy who was so professional and k The reason we come here is because for years Nobu has been the absolute best . We also met the Mechanic Brett Duffy who was so professional and knowledable. Thank you, The Ungers More

Nice dealership for all your service and repair needs friendly service department great hours and vehicle was repaired in a timely manner friendly service department great hours and vehicle was repaired in a timely manner More

Great service as always. .theyvwere fast ontime and treated me well.the best Service Dept. .theyvwere fast ontime and treated me well.the best Service Dept. More

I am completely satisfied with the service to my vehicle. It was completed in a reasonable amount of time. The review is for AVO INJIAN only. Jeff Rizzi has NOTHING to do with it. It was completed in a reasonable amount of time. The review is for AVO INJIAN only. Jeff Rizzi has NOTHING to do with it. More

Service guys were great. Very thorough and professional. Dario got me in and out within a couple hours Very thorough and professional. Dario got me in and out within a couple hours More

The service management of Mark Christopher Cadillac does not honor their warranty to their loyal customers. Because of a defect in one of the manufacturer parts of the vehicle, they denied honoring their le not honor their warranty to their loyal customers. Because of a defect in one of the manufacturer parts of the vehicle, they denied honoring their legal warranty and made me the customer have to pay out of pocket expenses to fix my car. They also did not provide me with a loner vehicle, which they were legally supposed to under my lease agreement, so I had to spend over $ 1000.00 in rental expenses while they took over 2 weeks to order the parts to fix my car. STAY AWAY!!! More