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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,024 Reviews

6,024 Reviews of Mark Christopher Auto Center - Service Center

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July 15, 2023

I had a few issues with a part that was defective and was taken care of perfect. Pleasure dealing with your service center. More

by rare83
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 18, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2023

Julie Escobar in service is fast and efficient in getting all service request completed and keeps the customer updated throughout the service. More

by Ryan.lindsey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Julie does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2023

Jackie is very helpful. Will take back when we need service. Thanks for all the help. More

by Jewell Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service department.
Jul 17, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that Jackie could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 12, 2023

Outstanding dealership. Service dept. is excellent thanks to service technician. Juan Fletes. Great customer dedication. More

by Backfire3602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes.
Jul 13, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2023

Good service an excellent job. Recommendation for Rose this place. good employee, good worker gentleman and professional. More

by akedp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 13, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 10, 2023

I brought my truck for an oil change at 7:30 am it took 2 1/2 hours just to get an oil change that’s i stupid insane💪🏼 More

by HECTORMORA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 11, 2023 -

Mark Christopher Auto Center responded

Hector, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2023

Had previously spoken to a service advisor about services that I needed. When I showed up to my appointment the service advisor was being rude and give me a higher quoted price. Made me go get the part at th More

by jerardogav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 10, 2023 -

jerardogav responded

Service department has problems

Jul 13, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Jerard. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2023

Handled my concerns promptly, and communicated with me throughout the process. Also, washed my vehicle which I appreciate alot. More

by CROWNCITYUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY
Jul 11, 2023 -

Mark Christopher Auto Center responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let me know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2023

She told me to bring in now after hearing the issue. Julie was very good at keeping me updated. More

by bluenycom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 07, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2023

I got there at 9am, promised my car back at 11am. They gave me back my car at 11:25am. Then there was oil handprints on my back door and all over my hood! When I say Oil , I mean Oil!! I just had pay More

by Licha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Jul 07, 2023 -

Mark Christopher Auto Center responded

Licha, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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