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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,023 Reviews

6,023 Reviews of Mark Christopher Auto Center - Service Center

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July 21, 2023

Avo was outstanding to help me out and I will be back to do any work needef More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Jul 24, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review, Patty! I really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 21, 2023

Get better with appointments. I pull up and wait I shouldn't have other cars pulling up after me getting serviced first. More

by RAY21J
Recommend Dealer
Yes
Jul 24, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2023

Ray was awesome, kept me informed along the way! Service was fantastic, truck runs great More

by Cbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Jul 21, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 19, 2023

I would never buy gmc vehicles any more my worst experience ever all around including factory defective Escalade they delivered for me defective paint and various details in side panels,leather n mo More

by martinhdz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Jul 21, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Martin. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Jul 21, 2023 -

martinhdz0 responded

Contact me at 6269457555 if possible thanks

July 18, 2023

They were very attentive and efficient with the service itself and they gave me back my car really quickly. More

by Samuel Villarroel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 19, 2023 -

Mark Christopher Auto Center responded

I truly appreciate you taking the time to write about your experience at our service department, Samuel. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our entire team. I am happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2023

Julia was really great to work with. She was very communicative and kind to to work with. While I understand the policy of not releasing vehicles without a signature. It would have helpe More

by bcoke09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia
Jul 20, 2023 -

Mark Christopher Auto Center responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 18, 2023

I never received a call that my car was ready for pick up. I reached out to the person I was assigned to twice, left voice-mails and never received a call back. I eventually called the sales department wh More

by Reign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Jul 21, 2023 -

Mark Christopher Auto Center responded

Reign, I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2023

Very nice dealership. Everybody there was very friendly. And the Mechanic did excellent work on my car way better than the other place. I took it too. Thank you. More

by 1000markymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 18, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience, Mark! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2023

Brought in my 2023 Sierra for a simple oil change and tire rotation.found a few scratches on my black wheel. Techs need to take an extra minute while using the impact tool. I won’t be returning to this d More

by Me
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get any names
Jul 18, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jul 18, 2023 -

Me responded

You can call me if you’re that concerned

Jul 19, 2023 -

Me responded

You can call me if you’re that concerned

July 15, 2023

I had a few issues with a part that was defective and was taken care of perfect. Pleasure dealing with your service center. More

by rare83
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 18, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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