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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,023 Reviews
Call Service Center (909) 906-6156

6,023 Reviews of Mark Christopher Auto Center - Service Center

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July 30, 2023

Good service, professional staff. Phone system should be updated to ensure pickup, and not routing through other departments. More

by tridacna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, Kayla Cliff
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Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting Mark Christopher Auto Center. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 29, 2023

Always friendly and professional. Ray has been my service tighter for years. No happy about the cost of service or repairs these days. More

by Tom M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
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Aug 02, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback, Tom. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 27, 2023

Need better signage to direct customers driving in to which side of the facility is service for Cadillac/Buick and Chevrolet/GMC. More

by cash121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jul 31, 2023 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 27, 2023

Great service and communication on status of parts. Took time to listen to all details when we were explaining issue. More

by NMFENTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Matt Torres
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Jul 28, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2023

The customer service at this dealership could be better. I went in for warranty work that required the vehicle to be at the facility for a week. Wasn’t offered a loaner vehicle for the time is was in for re More

by rogerskurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Jul 31, 2023 -

Mark Christopher Auto Center responded

Roger, thank you for providing this feedback about your experience at Mark Christopher Auto Center. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2023

This dealer is great. Julie in service is a great advisor. She got me in and out quickly and was able to help solve my problems. More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Kelly! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2023

Julie E is great. She knows what is needed no matter what type of vehicle you have. Sandra the dispatcher was nice when I talked with her as she was getting my car pul More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air, Kelly! The members of the team you have mentioned are truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2023

Jeff Rizzi and Avo were great! They both exceeded my expectations with the factory warranty work. Highly recommended! More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian
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Jul 26, 2023 -

Mark Christopher Auto Center responded

Kurt, I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2023

Excellent customer service excellent work on my Cadillac as of today I’m very happy with their service More

by rickruiz.apwurick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu, Matt Torres
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Jul 25, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2023

Everyone is so nice and knowledgeable. Service is prompt even without an appointment. Waiting room is very clean and inviting More

by Mramsey0128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Report | Print
Jul 25, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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