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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,022 Reviews

6,022 Reviews of Mark Christopher Auto Center - Service Center

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August 08, 2023

Muy buen servicio y muy buena atencion muy buena informacion muy buen servicio en el prestamo . Gracias. More

by saltvargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Mark Christopher Auto Center responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 05, 2023

If I would have known they did even scan my Vehicle for Diagnostics or inform me about The 0 2 sensor disconnected I would never Use Mark Christopher there policy suck an I will never refer any of my fa More

by RLWELLSAIRHEATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 08, 2023 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal I always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2023

MCAC diagnosed my 2005 Cadillac Escalade, and within 2 days replaced my speedometer guages. I am very pleased with service from start to finish, my ESKIE was clean and shiny when I picked her up, running More

by susiemancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 03, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out, Susie! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2023

MarkChristopher service was overall good, however, there should be signs to let people know the service bay and advisors are now indoors. More

by loreen_lujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 02, 2023 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Loreen! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

Job well done. Thank you for the new truck. I really appreciate it it it More

by Packerfan04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your feedback regarding your experience at Mark Christopher Auto Center and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 30, 2023

Very helpful Did everything they said they were going to do. And explained everything to me More

by MATT.WEIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Matt! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

I had a 7am appointment for an Oil change and it took 3hrs. When I showed up they offered a car wash. Once I’m called to the cashier 3hrs later the young lady asked me would I like my car washed. So n More

by anthony.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 01, 2023 -

Mark Christopher Auto Center responded

Anthony, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

Great at keeping us informed. They could not fix the issue and therefore did not charge us. We were so thankful and surprised! More

by melissacarmean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 01, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience, Melissa! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

Great interaction between the service department and myself. The team did an incredible job keeping me updated on the status of my vehicle. I really appreciate the attention to detail and customer servi More

by Jalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write about your experience with us, Jalan! At Mark Christopher Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

Good service, professional staff. Phone system should be updated to ensure pickup, and not routing through other departments. More

by tridacna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, Kayla Cliff
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting Mark Christopher Auto Center. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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