Mark Christopher Auto Center - Service Center

Amazing service from Leslie very profesional she was very helpful and keep us posted all times helpful and keep us posted all times More

THE BEST VERY POLITE TEAMWORK ,I LOOK FORWARD TO YEARS OF GREAT SERVICE, EVER TIME I COME HERE THEY TREAT ME AS IF IM IMPORTANT GREAT SERVICE, EVER TIME I COME HERE THEY TREAT ME AS IF IM IMPORTANT More

I have been getting both of my vehicles services at Mark Christopher Cadillac for several years and I normally will not write negative feedback, however, this time I felt it was necessary. I made a service Christopher Cadillac for several years and I normally will not write negative feedback, however, this time I felt it was necessary. I made a service appointment for Wednesday, August 9th, for 8:10 AM, to get an oil & lube and a tire rotation. A simple service which should not have taken more than 2 hours, as it has in the past. After waiting for 2 plus hours, I had to ask the status of my vehicle twice and on the second request was advised that my vehicle would be ready in 15 minutes. Thirty minutes later, I still did not have my vehicle. I inquired again with the cashier and the young lady informed me that in was just finished. She asked me if I wanted to have my car washed and that it would be another 20 minutes to complete the wash. Of course a declined the offer. While waiting for my paperwork to be completed, I was advised that the service technician had indicated that my two rear tire pressure sensors were weak. I thought this was unusual because I had just replaced all 4 sensors approximately 6 months prior. When I received my vehicle at approximately 11:30, I noticed that the information center on my dashboard indicated no readings for any of my sensors/tires and just showed green dashes. I drove to America's Tires where I had purchased the new tires and sensors and they informed me that the sensors had not been calibrated after the tire rotation. America's Tires, performed the necessary calibration and indicated that all sensors were calibrated and working properly. I was extremely disappointed in the service I received from Mark Christopher Cadillac, especially after so many years of positive and excellent service. It should not have taken 3 & 1/2 hours for an oil & lube and tire rotation and the technician should have calibrated the tire sensors after the tire rotation. I am seriously considering driving the extra distance to get my vehicle service needs at another Cadillac dealership. More

Took my corvette in for a new key programming and key cut. Programmed was completed but the key was not cut I had to take the key back for the cut. cut. Programmed was completed but the key was not cut I had to take the key back for the cut. More

Juan was my service advisor and he kept me informed of my truck and the work being performed. He invited me to ride with the technician so that I could point out the specific problem I was having. Upon picki truck and the work being performed. He invited me to ride with the technician so that I could point out the specific problem I was having. Upon picking up my vehicle, I pointed out a small problem to the technician in which he checked out on the spot. More

I always have a good experience when I come into service here. The diagnosis was quick and the parts were in stock. They were able to get me in and out in a timely manor. here. The diagnosis was quick and the parts were in stock. They were able to get me in and out in a timely manor. More

I have always had fantastic experiences with service on our Cadillac thanks to our great service advisor!!!! our Cadillac thanks to our great service advisor!!!! More

They did not deal fair or honest with me regarding their financial program. I knew I had a salvage car but I did not know a salvage car did not qualify for financial assistance. I paid the $190 and I want i financial program. I knew I had a salvage car but I did not know a salvage car did not qualify for financial assistance. I paid the $190 and I want it back because no one told me that in advance but knew I was getting the $190 diagnostic to enter that program because I was there the week prior for recall repairs. So I know they knew I had a salvage car. I just believe that was unfair and dishonest. More

The best experience ever. Alex S. was awesome and made this an easy purchase. Got everything I wanted with No pressure. We had alot of laughs. Would recommend this dealer ove Alex S. was awesome and made this an easy purchase. Got everything I wanted with No pressure. We had alot of laughs. Would recommend this dealer over all others. More

Muy buen servicio y muy buena atencion muy buena informacion muy buen servicio en el prestamo . Gracias. informacion muy buen servicio en el prestamo . Gracias. More