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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,021 Reviews

6,021 Reviews of Mark Christopher Auto Center - Service Center

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August 30, 2023

Our oil change and tire rotation went perfectly. Everyone was helpful, and the job was completed without any issues. Ray was excellent as usual. More

by RDANDRE11199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2023

Friendly customer service and the oil change service was completed within 2 hours, less than initial time quoted More

by JOEGALVAN951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Aug 30, 2023 -

Mark Christopher Auto Center responded

Joe, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2023

Work was a recall, nothing special about it, Julie (I believe that was her name) was great More

by SERGIOTOPETE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Aug 31, 2023 -

Mark Christopher Auto Center responded

Sergio, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2023

Leslie was awesome 🤩 just thought it was strange no one reached out after a few days, and wish you (and others) had later hours, but everything was fine. Polite, professional, arranged an after hours pick More

by DEANNAKOTCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
Aug 26, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write about your experience with us, Deanna! At Mark Christopher Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Leslie was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 25, 2023

First time getting service done in this location, and personelle were extremely helpful and friendly. Service on my car was also quick. More

by DEBBERROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 25, 2023

the car was kept. Almost 3 weeks... for what reason ?? but was. Informed on the process rental was supplied. More

by targetman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez was very good. And helped me very much.
Aug 28, 2023 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered regarding your vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 24, 2023

Took in my truck for a 2 Recalls & an AC problem. When I got the Truck back my phone charging port wasn't working & my liftgate was not working. It appears whatever work was done caused a short circu More

by JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of the Service Tech that originally worked on my truck.
Aug 28, 2023 -

Mark Christopher Auto Center responded

Joseph, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 23, 2023

Terrible customer service and have had to come back to have my vehicle serviced 3 times in the last month for the same issue. More

by GUSVIRAMONTES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Escobar
Aug 25, 2023 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please get in touch with me at your earliest convenience so we can work together to resolve this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2023

My rep that checked me in was kind, courteous, and very professional. From the moment I got there I felt like I was in good hands. The service took a little longer I thought but not by much and someon More

by jlamontpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 19, 2023

Everyone was very courteous. My service manager was very thorough and explained the findings and price. Very helpful. More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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