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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,169 Reviews

6,169 Reviews of Mark Christopher Auto Center - Service Center

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August 01, 2019

Always get great service here Ray, the service member is always friendly and able to accommodate my service times even though some times I come in without an appointment. And I go More

by NApact
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

Great service , Sam was especially helpful. My car was in and out in under 2 hours and it got a new battery, all under warenty. More

by rduensing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service dept
Aug 01, 2019 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

They left my car unlocked in the front customer parking lot for 5 hours. They finished my oil change in a little over one hour, but I took the shuttle home and was not able to return until 5 hours later. I re More

by elvisfile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier at desk
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2019

July 2019 The service I have received over the past two weeks surpassed my expectations. Dario was very helpful in describing the problems I had with my vehicl More

by Flo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our service team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2019

Service Sandra was fast & friendly....Not pushing anything xtra on me. Job completion was done on a timely manner & promptly notified afterwards. I will be re More

by EDYLOPEZMOTORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edy Lopez, Nick Jensen
Aug 01, 2019 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2019

Friendly Ray took time to have every day conversation along with discussing my car needs. He remembered our conversation & topics from past visits. Customer More

by lisagustin@ymail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2019

good service I was immediately greeted upon arriving. the customer reception area is clean and elegant. the customer service staff were clean, professional and fr More

by carlton_powers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2019

Super Service Makes Happy Customers I can’t say how much I appreciated Ray Peters service when I went to Mark Christopher Chevrolet to have my car serviced. I drove past 4 other Chevy st More

by DISCOWATERHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2019

My experience has always been great with Mark Christopher. I've purchased my second Escalade from Mark Christopher and each time my experience has been top level. Friendly, Polite, Professional and always bee More

by dmiles55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo, , Nevin Cordero
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2019

Service Oil change- arrived at 7:25 and out by 7:55. I asked that my car not be washed. I didn’t have to go into office to informed them I was there. They ca More

by ECHOLS111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Aug 01, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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