Mark Christopher Auto Center - Service Center

My vehicle was dropped off to be serviced and at no point was i notified about when my vehicle would be returned. I kept have to calling to get an update on my vehicle and when i spoke with a representative was i notified about when my vehicle would be returned. I kept have to calling to get an update on my vehicle and when i spoke with a representative from Mark Christopher they wouldn’t have an answer for me and tell them they would have to call me back and I would never receive a call back terrible service and i will never do business with this dealership again. More

Mark Christopher was determined to fix the issue I had with my car and so far so good with my car and so far so good More

Customer Service in Service Department. I have had 2 upsetting, unethical, unprofessional, no empathy for your customers. Management is as well all the above. I had hope that retraining hap I have had 2 upsetting, unethical, unprofessional, no empathy for your customers. Management is as well all the above. I had hope that retraining happens before they loose another customer. More

truck was at at mark for a program recall and turn around time was 5 days unacceptable. time was 5 days unacceptable. More

My cadallic was given back to me with finger prints and not dusted completely also questions weren’t answered regarding the features of vehicle not dusted completely also questions weren’t answered regarding the features of vehicle More

Great service , great service advisor help , customer service the best ,I'm so happy with turn around on fix my truck , thank you for your help . service the best ,I'm so happy with turn around on fix my truck , thank you for your help . More

Horrible service center. Everytime I have taken my vehicle here, I have had something wrong with it once its returned to me. This last time i took my truck for a simple brake Everytime I have taken my vehicle here, I have had something wrong with it once its returned to me. This last time i took my truck for a simple brake inspection and when I got it back it feels like it isn't firing on all cylinders. It just feels sluggish and delayed when stepping on the gas now. I will never buy another vehicle from here and i will never be bringing my truck here again More

Great customer services! I love coming to here to get all my vehicles serviced. Would highly recommend I love coming to here to get all my vehicles serviced. Would highly recommend More

unsatisfied yet again cadillac don't stand by their white glove service selling points.. what was originally supposed to be a 1 hr oil change and tire rotation turned into a 1300 bill for a 33k mile vehicle glove service selling points.. what was originally supposed to be a 1 hr oil change and tire rotation turned into a 1300 bill for a 33k mile vehicle and 6 days later. no offer of a ride home or courtesy vehicle. after paying over $105k for a vehicle they continue to xxxx you on service. they only care about the money not customer service More

Unacceptable customer service upon pick up of vehicle. They could not locate where the parked my vehicle!!! Waited for an hour for them to find it! They could not locate where the parked my vehicle!!! Waited for an hour for them to find it! More