Mark Christopher Auto Center - Service Center

Review of service Oil change, 117 point inspection, and car wash. Got there at 11:40 for a 12pm appointment was out of the door by 2pm. Air conditioned waiting room wit Oil change, 117 point inspection, and car wash. Got there at 11:40 for a 12pm appointment was out of the door by 2pm. Air conditioned waiting room with a TV. More

Outstanding Service I had to take my Yukon in for the Eckbond application one day earlier than the scheduled appointment due to personal reasons and Juan Fletes and Staff I had to take my Yukon in for the Eckbond application one day earlier than the scheduled appointment due to personal reasons and Juan Fletes and Staff actually worked on it that evening and had it completed by 9:00 the actual day of the appointment. This made it move convenient for my wife and I to get the vehicle back sooner so the she was able to do what she needed to do earlier. More

Receive oil change, tire rotation & air filter replacement I arrived early for my scheduled 10:00 a.m. service and Nobu Domon got me started right away. I was escorted to the lounge where I waited. It was clea I arrived early for my scheduled 10:00 a.m. service and Nobu Domon got me started right away. I was escorted to the lounge where I waited. It was clean and there was a variety of refreshments to choose from. The bathrooms were also clean. I was thoroughly entertained by the Home Repair Show on television. The service was prompt and efficient; everything was explained when service had been completed. Overall it was a pleasant experience and a very nice morning. More

Great Service and clean car too. Nabu always provides excellent service. He took care of my Hummer and now my XT5 Cadillac. Thank you again I will be back again soon. Nabu always provides excellent service. He took care of my Hummer and now my XT5 Cadillac. Thank you again I will be back again soon. More

oil change and diesel fuel filter plus recalls All work was completed in a timely matter and Julie my service consultant is a very pleasant and explained what all service that was done. All work was completed in a timely matter and Julie my service consultant is a very pleasant and explained what all service that was done. More

The absolute worse customer service I have ever experienced. Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The enti Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The entire waiting area of customers had very negative things to say about the service received and compared their experiences to other Cadillac dealerships. This shouldn’t be a surprise that this particular site is horrible. Pay attention to your reviews and change your staff. Get people that see value in customer service. I’ve been a Mercedes owner for the past 10 years and I must say the quality of service was well below what I am accustomed to. Makes me question if I want to own a Cadillac in the future. More

Excellent service , Dario made sure we were totally satisfi. Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car w Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car washed👍 More

True to there word been with Mark Christopher for over 10 years bought 4 cars , They have been fantastic and have the best service over all . Best dealership ever!!!! been with Mark Christopher for over 10 years bought 4 cars , They have been fantastic and have the best service over all . Best dealership ever!!!! More

Great Service Everyone at the service desk is very friendly. They make sure you understand what will be service and also ask if there are any problems that need to Everyone at the service desk is very friendly. They make sure you understand what will be service and also ask if there are any problems that need to be addressed. More

Not taken seriously Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Did not listen to me, brushed me off and even cut me off to finish paper work. I repeatedly take 2 cars for maintenance and have bought 3 cars with you guys. I would have at least expected pro-quo on customer service. I’m seriously considering taking my business elsewhere as it doesn’t seem it is appreciated. Truck wasn’t washed this time, being in sales had that been me I would at least made sure to have that done to have customer satisfied and not think about the frustrating interaction. More