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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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September 23, 2019

very attractive place Service manager was polite. Well groomed Waiting room clean and comfortable Coffee and snack good Attention to details of car and parts needed go More

by Hamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D. Gomez
Sep 23, 2019 -

Mark Christopher Auto Center responded

Hamp, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2019

Warranty Fast service quality work Nobu is always professional and courteous. The repairs were completed in the time quoted by Nobu. Thanks for doing an awesom More

by jgamr4lif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Sep 23, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2019

Polite and great communication Julie was very polite and made sure I was aware what was going on. Same goes for the staff member doing the the shuttle service! More

by alvaro_rs91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 22, 2019 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2019

Oil change Good service advisors who are helpful, reliable, knowledgeable and on point every visit. Whether an oil change or some other in depth type of service More

by RONIEP5541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar, Rodney Reid
Sep 22, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2019

My first service The service was done in a good time frame even though it was done on a Saturday. I didn’t have to wait long when picking up my car, it was parked in a More

by VVARGA61698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2019

Very unsatisfied Car was left overnight to perform oil change and also work on issue of car feeling like it was going to stall when car engine goes into start stop sys More

by EDDIEMIR77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dario Gomez
Sep 25, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2019

Appointment Had an appointment at 1 got out at 430 due to the fact an appointment does not mean a thing there hopefully next visit will be more promote More

by GEE8185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 22, 2019 -

Mark Christopher Auto Center responded

Thanks for your great review, Gee. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2019

All the personnel were courteous, and knowledgeable. The service personnel are courteous very helpful in answering my questions regarding service available for my vehicle. I recommend this dealership for More

by SILVA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Meier, Gil Gonzalez
Sep 22, 2019 -

Mark Christopher Auto Center responded

Silva, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2019

Great Service as I've come to expect No waiting for appointment time, processed efficiently and waited the two hours as advised for the service work to be done. Car was washed and wait More

by LANS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabo
Sep 22, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2019

Fast quick service Took the truck in for an oil change, tire rotation, air filter, and cabin filter truck was done in less the 1.5 hours. Will be back soon with other tr More

by Dr.B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Meier
Sep 22, 2019 -

Mark Christopher Auto Center responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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