Mark Christopher Auto Center - Service Center

Couldn't have asked for better service. Johnny Mendoza generously arranged my appointment and Service Advisor Ray Peters was very personable and effective in overseeing the entire service pr Johnny Mendoza generously arranged my appointment and Service Advisor Ray Peters was very personable and effective in overseeing the entire service process. As soon as I arrived, the service team checked my vehicle in and communicated next steps. Services provided were explained verbally and in precise documentation. I greatly appreciate their professionalism, as well as everyone else's who helped me, during my first service experience. More

The staff were wonderful The staff at Mark Christopher in the Cadillac section were professional and friend they make you feel like you are their only customer handled with ca The staff at Mark Christopher in the Cadillac section were professional and friend they make you feel like you are their only customer handled with care my matter was handle Professional and quickly. Nabu my personal favorite. Thank you to the staff for a job well done More

The Service Center Yes, GM, NO!! I have already submitted a review (Dealership Review) of my experience. I am not overly unhappy with Mark Christopher, but I am totally dissatisfied w I have already submitted a review (Dealership Review) of my experience. I am not overly unhappy with Mark Christopher, but I am totally dissatisfied with GM. I will not be purchasing another GM product due to my latest experience with my Silverado truck's transmission totally failing at 88,000 miles. GM was completely unhelpful. More

Needs improvement The service attendant needs more experience in or knowledge responding to questions pertaining to vehicles , questions were asked and was unable to re The service attendant needs more experience in or knowledge responding to questions pertaining to vehicles , questions were asked and was unable to respond instead placed on hold to get a response. and work being done. Etc... More

Eric was great! Stayed on top of everything. Eric in the Service depart was honest and on the ball! Did a great job getting our truck fixed! It was a pleasant experience it’s not often you find Eric in the Service depart was honest and on the ball! Did a great job getting our truck fixed! It was a pleasant experience it’s not often you find this great of service More

good work Ieverything good , everyone was friendly my car was clean and ready when I returned. I would tell my friends to go have car serviced.Had a good day Ieverything good , everyone was friendly my car was clean and ready when I returned. I would tell my friends to go have car serviced.Had a good day More

Quick service but lacked communication The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up after service was completed. I was given my paperwork and taken to the cashier. I assumed that everything was good from the inspection as nothing was mentioned. When I looked at the paperwork on the way home I saw that filters needed to be changed and belts needed to be addressed. These are all things I would have had completed had I known at the time. Now I'll have to take time out to do again. More

Unpleasant I took my Chevy in because of an issue that occurred and the service rep that attended me was very rude. Made me not want to leave my Chevy there for I took my Chevy in because of an issue that occurred and the service rep that attended me was very rude. Made me not want to leave my Chevy there for repairs. More

My repair was completed in a timely fashion I was told by another dealer that my parts were on back order & your dealer was able to provide parts required to repair my car. I was told by another dealer that my parts were on back order & your dealer was able to provide parts required to repair my car. More

Excellent customer service I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean an I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean and offer a variety of beverages. More