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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,071 Reviews

6,071 Reviews of Mark Christopher Auto Center - Service Center

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October 25, 2019

Oil change When called to say truck was ready, she mentioned it was all done and just getting washed. When arrived, it was not washed as promised More

by jv77jvann
Recommend Dealer
No
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Oct 28, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 24, 2019

This dealership rocks !!!! I had a issue with my GMC Denali. They did the necessary troubleshooting and fixed my starter relay switch ( that day ). They gave me a ride to More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Oct 24, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2019

In and out I came in around 7:30am and the only needed an oil change. I knew that I wasn’t the first in line but the service writer got me in and out within an h More

by LEVI.STEELE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo???
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2019

Service experience of my XT5 at Mark Christopher Auto Great service, people. and very nice waiting area. Job was done on time and car was washed after the service. Thanks for the great experience! More

by DAN.AMIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Meier
Oct 30, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2019

Car service Great care overall from check in to the comfy space to wait, only thing I would recommend is have a price with tire rotation... customers would like t More

by Joanne m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irn
Oct 24, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

October 23, 2019

Service Seriously??? No one returns phone calls! I ordered a part, was charged a deposit three months and never heard back from you. I asked for a refund of t More

by froberston33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of those listed
Oct 28, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2019

Very professional Very professional, great service and met the schedule that was given. I have purchased vehicles and used service department many times. I would and ha More

by JOHNM17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie in service
Oct 24, 2019 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2019

The service department is very professional and very friendl y. My car was done on time and it was also washed. I would recommend Mark Christopher service to all More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in the service department
Oct 24, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2019

Reassuring. The staff are very courteous,knowledgeable and efficient. My service appointments are like going to spa and being pampered🤗. I look forward to each a More

by mommagat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Oct 23, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2019

Work is done very well Great service just the only downfall is that the last two times I brought my car there they did not have the parts in stock and they had to make them More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D s
Oct 23, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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