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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,071 Reviews

6,071 Reviews of Mark Christopher Auto Center - Service Center

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October 28, 2019

juan andrade I feel that everytime my truck has a recall the service person already knows about the issue at hand and the dealership is ready to get the work asap More

by Sugarnchubs1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2019

My warranty covers nothing on a new car purchase My brakes are still new but failing and no warranty available and my failing part that is under warranty is not available for close to a month yet I t More

by TINYVIRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure a one person is responsible I'm sure someone could help easily but no luck.
Nov 04, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2019

EXCELLENT Jackie is always great! Professional, kind and so helpful! My car was done as promised and washed, so awesome! Best service department and customer se More

by ANGELINA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, Mike Cagey
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2019

Recall notice Thank you guys for taking care of the problem with my truck your work is very much appreciated . Good team of service people and mechanics. Keep up th More

by mkc1331
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Avo
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2019

Excellent. Quick checkin and pick up I wasn’t happy with the overall cost. Quite was given quickly and okayed work. At pick up the cost was higher even with a small discount given. More

by ADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
Oct 30, 2019 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2019

Happy but also disappointed Love the service but disappointed about having to pay for tire rotation now. Need to go back to tire rotation included in service. I come from Los Ang More

by ART.SEPULVEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Colleen SanFillippo, Frank Villalobos, Rodney Reid, Matt Torres
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2019

Oil change Tried to get appt and everywhere we called never called us back. Called your service and it was fast and excellent and easy to get More

by Kessler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert khoury
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2019

Battery issue I had a battery issue so the battery was replaced due to it being under warranty. Avo was very nice and explained things clearly and didn’t wait too l More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2019

Great service and took care of my truck needs Because the dealership was very professional and clean and the people were very helpful and courteous I was very satisfied with the overall experience More

by Steelerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2019

Recall Ray was great got it done when promised I was very satified and they did a good job.on my silverado and they washed it to thank you More

by HPETE5880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 30, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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