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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,071 Reviews

6,071 Reviews of Mark Christopher Auto Center - Service Center

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November 03, 2019

Maintenance Our service person, Dario, was professional as usual. Finished in an expected amount of time. We always receive excellent service from all the people More

by imdaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 03, 2019

Robert did a great job after the parts department made the Robert did a great job after the parts department mistake ..... Parts department needs to be more mistake free and pay more attention to customer Robe More

by RWONGGUY69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert new guy
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review, Wong! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 03, 2019

Lack of communication July was extremly rude had no patients at all ive never in my 3 years with chevy been treated the way i was treated at mark christopher rotolo Chevy w More

by Oscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
July
Nov 06, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 03, 2019

Mark Christopher rocks Everyone there is awesome Jeff Rizzy knows what it takes to build a solid team. Wouldn't go anywhere else. Would recommend to friends and family More

by edith.avilez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2019

Horrible I was told less then two hours my appointment was at 7:50 am I left at 11:08 am how is that two hours and they did t even wash my suburban More

by elizroybal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Nov 06, 2019 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2019

Vehicle service I called to make an appointment for service on my vehical. The day of my appointment I arrived a few minutes passed my appointment time but service re More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Recall notice I always love their service department Ray takes a few minutes to talk about life and he even remembers some of the last visit conversation. It's the More

by Big mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Short wait time friendly staff prices are a little high but always happy with the work they do on my truck will recommend to other Chevy owners More

by Ern1eLujan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Cadillac I think they were in a hurry. But it was OK. Going back to get some things done, 3 stars for now. Nice looking parts counter. More

by TODD.W.FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuu
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Oil Change The people were very nice and friendly. the service personnel were very knowledgeable. They keep me informed of everything they did. They answered More

by MEJICOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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