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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,019 Reviews
Call Service Center (909) 906-6156

6,019 Reviews of Mark Christopher Auto Center - Service Center

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October 29, 2023

Bad service over priced I would not buy for them anymore Do you want to sell your more than you need? More

by omar26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Omar, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 29, 2023

Mark Christopher chevy and Cadillac service departments each recently serviced each of my cars. one for routine 50k mile maintenance and one for extending life on 250k mile tahoe. Overall the outcomes wer More

by BRIMSTN24
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

Provided no service to vehicle. Unable to provide service on abs sensor for a 2017 gmc Sierra More

by SHAUNPMCINNIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Shaun. I’d like to discuss this situation with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

I had an appointment at 8:30am and did not get my car back until 4pm and no one called me I had to call to check on the status of my car More

by ashley_salazar6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Mark Christopher Auto Center responded

Thanks for your review, Ashley. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I appreciate you providing us with this feedback so that we can improve our services going forward. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

Quick, thorough, polite, curtious,. I appreciate the calls to update me on progress of my vehicle. More

by guisewite4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The original person that helped me was Leslie. She was completely thorough and very polite. Leslie was the one who called me with all the updates. I don't know who Jeff rizzi is.
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Oct 31, 2023 -

Mark Christopher Auto Center responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2023

Julie kept me updated on how things were going. And truck temporarily repaired as promised More

by CURTISCOKER53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Oct 31, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Julie does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2023

Hands Down the best Service Center for me and my Family, Love the Service Dario gives us More

by FLEETSERVICEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
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Oct 27, 2023 -

Mark Christopher Auto Center responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dario provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2023

Good customer service and great communication Courteous and friendly very attentive to detail overall great experience... More

by trinityzion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
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Oct 27, 2023 -

Mark Christopher Auto Center responded

Trinity, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2023

Always excellent. Nobu and staff are always supportive and polite. Will continue to have my Encore serviced at Mark Christopher More

by tenat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nubo
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Oct 27, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2023

Easy to make an appointment and service agent was nice. They could make an improvement on the wait time. More

by soniastreetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Mark Christopher Auto Center responded

Thanks for your great review, Sonia. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! I will pass along your feedback to my team and please let me know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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