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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,188 Reviews

6,188 Reviews of Mark Christopher Auto Center - Service Center

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March 26, 2024

Excellent customer service. Service was fast, I thought I was going to wait longer. Very clean waiting area. More

by boxmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Mar 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2024

Came into the shop for an oil change and he helped me. He has great customer service so if you need a car, see Johnny! More

by madison taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mark Christopher Auto Center responded

Hi Madison, and thank you for this great review! I am happy to hear that Johnny took care of you! They are a great asset and I appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2024

They keep setting appointments, they never keep, they have customers waiting in room for hours😱 thinking they started on vehicle, and did not! After all this time. Also, they do not offer transportation More

by purplepam719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Non are listed
Mar 27, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that I seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2024

Always friendly and courteous Only complaint is had to go back in waited over 10 min for my truck to come out More

by RP1932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 23, 2024

Next day appointment, front end alignment accomplished on time, no add ons or up sells...the way it should be. More

by JIMARGENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Mar 26, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating of our service department, Jim. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 23, 2024

Kind service advisors and got the service I wanted for my car. Wait time was a little long, but I get it so it wasn't a big deal for me. More

by K.KELLER1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 26, 2024 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 22, 2024

No hassle, good customer service, and easy to work with. Decent selection of products available More

by gruntdep03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray khoury
Mar 25, 2024 -

Mark Christopher Auto Center responded

I am delighted to hear that you had a positive experience with us. I strive to provide the best customer service possible and I am glad that we could meet your expectations. Thank you for your kind words! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 20, 2024

I feel that I get great customer service and they communicate everything clearly every time I am there. More

by califgurl1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 19, 2024

We called to get an appointment. We were there early. They took our car right away and it was done early! More

by hinklegary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 18, 2024

Super quick, efficient and Nobu has been an awesome service advisor, so helpful and always on top of my services. More

by STEPHANIECBARRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Mar 20, 2024 -

Mark Christopher Auto Center responded

Stephanie, thank you for the awesome feedback! You're right, Nobu is an excellent service adviser and we appreciate all they do for us! I am very happy to hear that they were there to provide you with great service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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