Mark Christopher Auto Center - Service Center

Hello, I bought my 2019 Escalade at this dealership. Hello, I bought my 2019 Escalade at this dealership. This is my 2nd service for my SUV and I also drought in my girlfriend’s 2019 CTS for service. Hello, I bought my 2019 Escalade at this dealership. This is my 2nd service for my SUV and I also drought in my girlfriend’s 2019 CTS for service. We made 2 appointments for service on our vehicle’s for Saturday 1/11/2020, we arrived on time and had to wait for 35 minutes to finally get to talk to a service employee to start the paperwork process. There was only one service employee working at the time and I witnessed the service employee telling a customer that was in line in front of me that he pick the wrong day to get his SUV serviced because they were short handed today. I thought that was a horrible thing to say to a paying customer. I am a General Manager for public cold storage company and I deal with being short handed so times and I don’t pass on my problems onto any drivers or customers. More

As always MarkChristopher takes care of every one of my needs in a quick and timely fashion. I couldn't be happier with their service! needs in a quick and timely fashion. I couldn't be happier with their service! More

It’s a pleasure working with Nobu!! Nobu is always on top of things, keeps me posted at all times, so professional and knowledgeable regarding any repairs that need to be done to my vehicle. of things, keeps me posted at all times, so professional and knowledgeable regarding any repairs that need to be done to my vehicle. More

Juan and Ray are two of the greatest.. Always make me feel like family when i am there.. I love the way i an taken care of. feel like family when i am there.. I love the way i an taken care of. More

Charge me for a tire rotation , when I have never paid for one at this dealership, where I bought my truck from . Disappointed never again for one at this dealership, where I bought my truck from . Disappointed never again More

Sandra is nice girl. My English is not good. She did her best know me. We also use email for contact. I am happy in your company. best know me. We also use email for contact. I am happy in your company. More

Service technician Ray is awesome.. 5 stars in customer service! True professional, courtesy and really understands your needs as a customer. Also happy with everyone else is courtesy. service! True professional, courtesy and really understands your needs as a customer. Also happy with everyone else is courtesy. More

I waited 3.5 hrs for oil and filter change my appointment was at 7:10 i got there 6:50 every time I have been there has been 3 plus hr wait was at 7:10 i got there 6:50 every time I have been there has been 3 plus hr wait More

A 15 year completely satisfied customer. Nobu is ALWAYS helpful, professional, and honest with great customer service. He greets me by name, a huge plus!! Thanks again. 😃 Nikita Billinger helpful, professional, and honest with great customer service. He greets me by name, a huge plus!! Thanks again. 😃 Nikita Billinger More

My experience with the service dept as got a lot better ever since I got eric Silva taking care of my car the previous service rep was not so good at her job to say the least bt Eric and the rest of the st ever since I got eric Silva taking care of my car the previous service rep was not so good at her job to say the least bt Eric and the rest of the staff has been amazing More