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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,099 Reviews

6,099 Reviews of Mark Christopher Auto Center - Service Center

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January 16, 2020

We bought a new Blazer and it only had one key. The dealer called me when the key fob came in. My wife made an appointment for 9:00 am. I got there at 9 and I was told 2 hours?? After I made an appoin More

by IRISHSMO
Recommend Dealer
No
Employees Worked With
Kat
Jan 16, 2020 -

Mark Christopher Auto Center responded

Irish, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

My only complaint was not being able to get a hold of anyone Saturday for hours to get a status. NO ONE. But once we got of Someone we had our answers and we’re good to go. More

by Jon
Recommend Dealer
Yes
Employees Worked With
Erik, he was great.
Jan 16, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christipher Auto Center . We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

Always great service, and prompt work, but need more vehicles on the lot to view come time to turn one in not much of a choice other than same model More

by 1958topcat0406
Recommend Dealer
Yes
Employees Worked With
Nadu
Jan 16, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

Every time I go I'm greated with a smile & respect everyone is very helpful this last time I went I had a stain on the light & that took care of it for me I'm thankful .. More

by RA_MAGANA
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Jan 17, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, The Mark Christopher Cadillac Team

January 15, 2020

They took care of me really well and informed with everything I needed to know. They never disappoint and that’s why I keep coming back them More

by KIDMAURI101
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Cordero, Mike Cagey, Gerald Waters, Frank Villalobos, Cassandra Meier, Rodney Reid, Matt Torres
Jan 16, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, The Mark Christopher Cadillac Team

January 15, 2020

Very good service , the person who met me was very knowledgeable and helpful and friendly as well. I would definitely recommend your dealership for friends. More

by K.WAGEY
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, The Mark Christopher Cadillac Team

January 15, 2020

Fast service. Nice waiting area. I had no appointment but got in and out pretty quick. Even got a car wash. Also got general check up on the car. Thanks! More

by DESLDONNA
Recommend Dealer
Yes
Employees Worked With
Sandra in service
Jan 16, 2020 -

Mark Christopher Auto Center responded

We are glad to hear you enjoyed your recent visit to our service department. At Mark Christopher Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! We look forward to assist you again! All the best, The Mark Christopher Cadillac Team

January 15, 2020

I was extremely pleased with the service I received. My service representative (Eric) was very attentive, efficient and friendly. I will definitely return for all of my vehicles needs. More

by Usrgarcia
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 16, 2020 -

Mark Christopher Auto Center responded

Hello, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, The Mark Christopher Cadillac Team

January 15, 2020

Great service, easy to talk to technicians, I am returning for more service when needed. Avo is great to talk to and get what is needed for service. More

by JAY
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Jay! I'm very happy to hear that Avo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, The Mark Christopher Cadillac Team

January 14, 2020

Needed a new tail light as mine was broken and ray ordered the part and taken care of for me and it was taken care of quickly while I waited More

by Cali4nia62186
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, The Mark Christopher Cadillac Team

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