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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,099 Reviews

6,099 Reviews of Mark Christopher Auto Center - Service Center

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January 17, 2020

Jackie Klosky was very helpful and courteous. My car does still have the whistling noise problem, but she was so kind to continue hearing from me. More

by Mpou
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Jan 20, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Jackie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 17, 2020

Employees very nice. Coffee good.. no donuts,Lol service dept right on time.one question no free tire rotation on tires with oil change????? Thank you More

by st.newkirk1955
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 20, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 17, 2020

Worked with Juan during my visit to service he was very helpful was able to redeem my mygmc rewards points for voucherthe wait wasnt too bad and everything was done correctly thanks again! More

by BLEAKCA
Recommend Dealer
Yes
Employees Worked With
Juan fletes
Jan 30, 2020 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 17, 2020

All bad where's dealership I've ever been to feel like I was overpriced and the customer service was crap they lost parts to my vehicle More

by Truecaligreen15
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Cordero, Mike Cagey
January 16, 2020

Oil change took 2.5 hours with a 7:30am appt. my first oil change 6 months ago was “guaranteed” under an hour. You took 1.5 hours. Where’s my guarantee?? Never come here for a simple oil change!! More

by C.SEATON
Recommend Dealer
No
Employees Worked With
Rodney Reid
January 16, 2020

I went in for oil change and tire rotation. I got the price quoted to me and then I showed him a AAA card for a discount. Eric then said it was already discounted. I asked from what and he said well it's More

by shawngromo
Recommend Dealer
No
Employees Worked With
Eric Silva. 2 stars.
January 16, 2020

Ray Peters is the best service rep I have ever had kind concerned, takes care of my problems and gets me on my way. Thank you More

by bobnilessli
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jan 17, 2020 -

Mark Christopher Auto Center responded

Hi Bob, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, The Mark Christopher Cadillac Team

January 16, 2020

my first time going to that dealer and they have great service. The workers there are really friendly and helpful. They explain detail by detail what they did in service. More

by Willy12
Recommend Dealer
Yes
Employees Worked With
Erick Silva
Jan 17, 2020 -

Mark Christopher Auto Center responded

Willy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, The Mark Christopher Cadillac Team

January 16, 2020

Office states it closes at 6, but service ends at 5. Arrived at 4:20 for oil change and was almost denied. Needed tires rotated and engine checked as well, but didn’t have time to do that unfortunately. More

by GMGONZALEZ12
Recommend Dealer
Yes
Employees Worked With
Sandra
Jan 30, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 16, 2020

Very frustrating. Will no longer use Mark Christopher to have any type of service provided. It’s bad enough to have a brand new vehicle malfunction and not perform as intended but to have the dealer compou More

by MSNAGEL
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
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