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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,019 Reviews

6,019 Reviews of Mark Christopher Auto Center - Service Center

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December 12, 2023

Recently we've had to bring our SUV in for service. We've dealt with Julie Escobar, Service Advisor and always ask for her. She's knowledgeable and has a terrific personality! Thank you, Julie for a More

by juslorich
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 13, 2023 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Julie is an excellent service adviser and I appreciate all she does for us! I am very happy to hear that she was there to provide you with great service. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 11, 2023

I paid a lot to get my car fixed (and was off of work for 2 and a half weeks) and not only am I still leaking oil (the root of my issues), the multi-point inspection was done inadequately as I noticed my bra More

by dzyl5001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garrido
Dec 12, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2023

Work was completed quickly with no issues. My vehicle was immediately worked on and the job completed on time. Great Job More

by MTAROZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Mark Christopher Auto Center responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2023

Speedy service and friendly staff. - wait room was also very comfortable. Would definitely recommend this service station More

by veronica.diaz0505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 12, 2023 -

Mark Christopher Auto Center responded

To say thank you is not enough, Veronica! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Mark Christopher Auto Center again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2023

very good service thanks for everything I am goin Christopher auto center for may services car More

by lugos4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo
Dec 11, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 08, 2023

I keep having to bring my truck in constantly for repairs. New Motor, new exhaust, new front axle and the noise underneath my truck since I bought it, is still an issue. Now I’m not being responded t More

by matthewthomas52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You can call me if you want to know
Dec 08, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Matthew. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2023

Bad customer service, no acknowledgement of clients. Cold and dry service everyone ignoring customers . I don't like , I will never go back. More

by DOLPHINS1723@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All your service department people
Dec 07, 2023 -

DOLPHINS1723@msn.com responded

Do not post my response

Dec 07, 2023 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2023

The service was good but when I got my car back I noticed my money was stolen. More

by nenet1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2023

Leslie was incredibly helpful in getting my car’s manufacturer defects taken care of. She was able to ensure all of my concerns were met and was also able to put me in a loaner vehicle that served th More

by linovaladao
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie and the manager in the detailing department. I didn’t get his name but please ask Leslie.
Dec 05, 2023 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2023

Did not feel like service department cared to resolve all of my issues. Better communication is needed and would be appreciated in the future. More

by 6Doreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Dec 06, 2023 -

Mark Christopher Auto Center responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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