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Mark Christopher Auto Center - Service Center
Ontario, CA
5,998 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,998 Reviews of Mark Christopher Auto Center - Service Center
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November 19, 2024
We have been struggling to get a specific product for our vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no fo vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no follow-up from service or management. Extremely disappointed in GM and this dealership altogether. More
by NotHappy10
Verified Customer
November 18, 2024
The service department worked their magic. They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get back to me as soon as they found the problem, they called the next morning letting me know what the issue was and that the car was ready to be picked up.....Thank you! More
by JOE@SJDINC.COM
November 17, 2024
Very satisfied very friendly and nice it took less time to do evry thing they needed to do to do evry thing they needed to do More
by ale.electric66
Employees Worked With
November 17, 2024
Great customer service in service. Told med what needed to be done with my vehicle and had it done runs great. Told med what needed to be done with my vehicle and had it done runs great. More
by YOLLY2010
Employees Worked With
November 16, 2024
Javier Juarez was the service advisor. Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter than what I had expected. I just wish they had offered a complimentary car wash. More
by keengs33
November 15, 2024
I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance that a loaner would not be provided. Will Mark Christopher reimburse me for the Uber costs I will incur? More
by btrev
November 15, 2024
Efficient, helpful, knowledgeable. Quick to greet and helpful and responsive once work was done. Going back again. Quick to greet and helpful and responsive once work was done. Going back again. More
by Brad F
Employees Worked With
November 15, 2024
Great service couldn’t of asked for more they drove the truck and loan 40 minutes away to my house to sign the loan papers and get the truck they delivered Thank you very much truck and loan 40 minutes away to my house to sign the loan papers and get the truck they delivered Thank you very much More
by johncsearsjr
Employees Worked With
November 12, 2024
Need to improve communication with customer and be more informative on what is going on informative on what is going on More
by Ruben Lopez
November 11, 2024
Jackie is wonderful! When my car broke down this dealer was closed due to inventory that weekend. I was told I could take it to another dealer but I chose to wait till When my car broke down this dealer was closed due to inventory that weekend. I was told I could take it to another dealer but I chose to wait till I can take it to the one that I have used for over 10 years. Thank you Jackie and Team! More
by Tina Gallaway
Employees Worked With
Jackie
