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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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April 02, 2020

Great service. My service member was very attentive and took care of all my issues. He even addressed an extra issue and went out of his way to resolve it. More

by SIPEREZ88
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2020

Better experience This time I had excellent customer service. Ray took the time to explain to me what was happening to my car and what I needed. Then he took the time t More

by elizabethlivings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2020

Even in these extraordinary times top notch customer service and attention to detail. Dario Gomez makes sure all recommended service items are addressed. Appoitment easy to male online. More

by hleec21
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 07, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, hleec21. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2020

This was my first visit and I must say, the service was excellent. Jackie assisted me upon my arrival, explained what services were going to be done on my car and answered my questions. Thank you fo More

by Mramsey0128
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Apr 07, 2020 -

Mark Christopher Auto Center responded

Mramsey0128, thank you for the awesome feedback! You're right, Jackie is an excellent service adviser and we appreciate all they do for us! We're very happy to hear that he was there to provide you with great service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

The customer service was great! Juan was very professional and made sure the work on my car was completed in a timely manner. I will recommend Mark Christopher to family and friends. More

by yvnneacsta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

Thank’s for the fast response to mine concerns about the repair of mi car, special Thanks to Juan Fletes he deserves my respect Keep your good job done More

by tiohugofc
Recommend Dealer
Yes
Employees Worked With
Juan Fletes five stars
Apr 07, 2020 -

Mark Christopher Auto Center responded

Hi and thanks for the great feedback! We're very happy that Juan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2020

Poor service from ray peters.not focused forgot I was outside waiting 15 minutes until I knocked on window same on getting my car back. I reminded him after 10 minutes that I was still waiting. Said h More

by JIMSTEELE022
Recommend Dealer
Yes
Employees Worked With
Ray Peters. 1 star
Apr 07, 2020 -

Mark Christopher Auto Center responded

Jim, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2020

All employees were friendly. Cleanliness of the lounge was great. Stocked full of snacks and drinks. Comfortable seating. Appreciated the car wash after the service. More

by EE.SETS
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 30, 2020

Pleasant as well as professional,I will recommend to family and friends,I hope you continue to stay open on weekends due to it's the only time I'm available to come in for my routine maintenance needs. More

by LEGAINES
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Apr 07, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to working with you back again in the future. Take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 27, 2020

I was very unhappy with the appointment process. I scheduled an online appointment for 7am and when I showed up for my appointment I was told that service opened at 8am. A complimentary tire rotation More

by jrmysvdr
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 08, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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