Mark Christopher Auto Center - Service Center
Ontario, CA
6,231 Reviews of Mark Christopher Auto Center - Service Center
First service advisor said there were major issues with my vehicle, then second service advisor said nothing was wrong. Not sure why the huge difference of opinion! Doesn’t make me trust this place and whe my vehicle, then second service advisor said nothing was wrong. Not sure why the huge difference of opinion! Doesn’t make me trust this place and when management did get involved, it was only to get me out the door. They haven’t been helpful since. More
I was received very very well and my oil change was done quicker than they initially told me! Mrs escobar helped me out immensely and her customer service was excellent! quicker than they initially told me! Mrs escobar helped me out immensely and her customer service was excellent! More
I have taken both my Toyota Hylander and Dodge Challenger for service recently at their respective dealerships and I have to say the Mark Christoper experience was the worst of the three dealers. No courtesy for service recently at their respective dealerships and I have to say the Mark Christoper experience was the worst of the three dealers. No courtesy car, no free ride home or Free Uber of Lyft ride home, no courtesy car wash, aggressive selling of items that need attention on my vehicle, overall pretty disappointing experience. ref Covid-19 I noticed multiple employees not adhering to the face mask rule or practicing social distancing More
The Service Team at Mark Christopher Buick are Great, Nobu has been my go to Service Advisor since we got our 2017 Buick Encore 2 years ago. Back in the day, Cadillac had a slogan "Standard of Excellenc Nobu has been my go to Service Advisor since we got our 2017 Buick Encore 2 years ago. Back in the day, Cadillac had a slogan "Standard of Excellence" which Mark Christopher has applied throughout all the GM lines they sell and service... Thanks for having a staff that carries that out in the Service Dept... I kind of have a history with Mark Christopher Chevrolet, back in the late 70's just out of High School a couple of years, I was working at F & H Tire on Holt Blvd back then... Mark Chris Chevy was still on Holt Blvd still, Chuck Leggio brought 2 brand new El Camino's for a tire and wheel swap, the cars were for Mark and Chris' 16th Birthday... More
My vehicle wasn’t taken care of like a should’ve been. I had a steering angle sensor code Which disabled most of the safety features on the truck which included stabilitrak, Brake assist, cruise control. I had a steering angle sensor code Which disabled most of the safety features on the truck which included stabilitrak, Brake assist, cruise control. I was told by the service writer that GM corporate response was “since the truck was modified with a suspension lift and bigger tires than stock there was nothing that could be done” and I would have to literally return the truck back to stock! Unbelievable! Either way under warranty or not I would’ve paid for the repair if needed. The funny thing is my truck was lifted and modified at the same shop that modifies some of the New trucks that are sold at that particular dealership so I wonder what they do if those particular trucks have the same malfunctions?? Do they just send them away also with some of safety features not working like they did with me?? I don’t think so. Immediately after I took my truck to a another local Chevrolet dealership and within 45 minutes the issue, UNDER WARRANTY, was resolved with all systems working properly. To sum it up I just feel like this dealership didn’t go the extra mile to take care of what was needed and basically just didn’t want to deal with my situation and worst of all I wasted 2-1/2 hours of my time. More
The service dept has done a super outstanding job of maintaining my 2007 Yukon XL. One day soon I will buy a new one. It’s been the best vehicle I have ever owned now with more than 250,000 miles all se maintaining my 2007 Yukon XL. One day soon I will buy a new one. It’s been the best vehicle I have ever owned now with more than 250,000 miles all service done at Mark Cristopher. Thank you guys! More