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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,019 Reviews

6,019 Reviews of Mark Christopher Auto Center - Service Center

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December 21, 2023

Amazing & professional service dealership. My experience was 100% better than Monrovia which is where I purchased my vehicle More

by contact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 19, 2023

We only come to Mark Christopher for service. The reason we come here is because for years Nobu has been the absolute best . We also met the Mechanic Brett Duffy who was so professional and k More

by MDSDOLL2@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Duffy and Nobu both in Service
Dec 20, 2023 -

Mark Christopher Auto Center responded

Tthank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2023

Nice dealership for all your service and repair needs friendly service department great hours and vehicle was repaired in a timely manner More

by jamesmarotta21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team, James! I love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 16, 2023

I am completely satisfied with the service to my vehicle. It was completed in a reasonable amount of time. The review is for AVO INJIAN only. Jeff Rizzi has NOTHING to do with it. More

by MYBOYBUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AVO INJIAN
Dec 18, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 16, 2023

Great service as always. .theyvwere fast ontime and treated me well.the best Service Dept. More

by ogonz1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fletes,Juan
Dec 19, 2023 -

Mark Christopher Auto Center responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

Had truck in repeatedly…still not fixed! Back in next Monday…🙄…53 miles 1 way every time it takes 106 miles off the warranty, let alone $5.+ per gallon of gas! Tried to blame an embellish More

by cherrybombmomcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

The service management of Mark Christopher Cadillac does not honor their warranty to their loyal customers. Because of a defect in one of the manufacturer parts of the vehicle, they denied honoring their le More

by KEVINC_HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience, Kevin. We are looking into you concern. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

Service guys were great. Very thorough and professional. Dario got me in and out within a couple hours More

by FABIAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Dec 14, 2023 -

Mark Christopher Auto Center responded

Fabian, it’s great to know that Dario provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 14, 2023

Great customer service attention to detail very convenient and work done in timely manner thanks More

by RUBIOAA87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Mark Christopher Auto Center responded

Thank you for the kind words, Rubio. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mark Christopher Auto Center, we value our customers and we look forward to seeing you down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2023

You need a service driver to take me back to my office when my car is getting serviced I had to wait 3 hours there for a simple oil change More

by DIAZROCKY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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