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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,231 Reviews

6,231 Reviews of Mark Christopher Auto Center - Service Center

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May 19, 2020

Overall poor experience, and I don’t plan to return. They didn’t perform the work correctly, and I had to return. Despite my return, my car is still not in the condition I left it with them. More

by JOSEPHMARK6
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 26, 2020 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2020

Thank you for a good service and and thank you for fix brakes re call I’m really thankful with mark christopher auto center in Ontario California More

by rafaelrodriguezmora
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 21, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2020

Had a very good experience your car to repair return was very pleasant very acceptable was very glad I will be going back to the dealership for other services on my truck appreciate the turnaround time you More

by Loveyou0691
Recommend Dealer
Yes
Employees Worked With
Jackie
May 21, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2020

Service dept. called when parts were in and scheduled appointment so I could wait for it to be done as I live out of the area. 45 minutes and the work was done as promised. More

by FISH
Recommend Dealer
Yes
Employees Worked With
Jacky Kioskey
May 20, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2020

Poor service, been having problems with my car ever since I first purchased it back in 2016. They never seem to fix my car problems. Calipers, engine noise and now metal shavings in oil. 2016 Chevy Silverado More

by snoe617
Recommend Dealer
No
Employees Worked With
Older guy who has an office in service department left back corner.
May 26, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2020

I had to take my vehicle in for service on my battery. My advisor was friendly and helpful. I even received an unexpected discount. Thanks so much to all of the advisors for your positive attitudes during th More

by ahigbee296
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
May 20, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2020

Great job always. I needed my breaks done and they're perfect now thanks. Naboo Damone always does a great job every time I bring my car to get service. More

by QUEENSELINA4
Recommend Dealer
Yes
Employees Worked With
Naboo Damone
May 20, 2020 -

Mark Christopher Auto Center responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2020

The service was great, I didn’t have to wait for my car to be completely done at a long period of time. I was pleased with this service. More

by JEZQUERRO
Recommend Dealer
Yes
Employees Worked With
Jackie
May 19, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2020

Ray was awesome in Assisting me with getting the service done on my truck. He also pointed out that the open recall needs to be performed but that it could be scheduled in the future. I am always treated wi More

by umackarate1
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
May 19, 2020 -

Mark Christopher Auto Center responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes in. I'm happy to see that your visit reflects these values and that Ray assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2020

All I have to say is; Jim Dailey and Julie Escobar. Exemplified prime Customer Service. Because of them, I will return for all of my Chevrolet service needs. More

by Cruzin'
Recommend Dealer
Yes
Employees Worked With
Jim Dailey, Julie Escobar
May 19, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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