Mark Christopher Auto Center - Service Center

Fast service, asked about 1 repair issue they found but didn’t offer services or information on the service trailer bake warning or needed oil change. didn’t offer services or information on the service trailer bake warning or needed oil change. More

So I didn't have my car serviced recently but I did just call to try to make an appointment because I noticed my speedometer was off by about 10mph today. They had appointments available but due to the Coro call to try to make an appointment because I noticed my speedometer was off by about 10mph today. They had appointments available but due to the Corona virus they aren't doing loaners which is understandable then I expressed concern because I was thinking my warranty was up in the next few months and I would need a loaner if they have to do any work. So I asked if he can make a note that I'm reporting this problem. And his immediate response is I can't help you, I can't extended your warranty. What would have been nice and even the reasonable response would have been to check when my warranty actually expires and say well you just need to bring it in before this date. But no such response. So I figured ill double check my bumper to bumper warranty my self and turns out I have another year and few months. So I can wait till this covid19 thing blows over and take it in then. To comment on this Cadillac service center in general I have had a few bad experiences, not sure if the other service centers are like this at Mark Christopher but I don't plan on finding out. I'll take my next car purchase to a different GM dealer, maybe I'll find one that appreciates their customers just a little better. More

Great. Customer service ..... great atmosphere ...always a pleasure taking my ride there .. covid has it kind of an interruption but we got this lol.....nnn a pleasure taking my ride there .. covid has it kind of an interruption but we got this lol.....nnn More

My service rep neighbor who did an awesome job got the Cadillac in-and-out in less than an hour for changing out a battery and everything was re set up correctly great job! Cadillac in-and-out in less than an hour for changing out a battery and everything was re set up correctly great job! More

I had a appointment the customer service was very prompt and knowledgeable about my visit waiting area was very cleanInside add outside was very pleased with their service and knowledgeable about my visit waiting area was very cleanInside add outside was very pleased with their service More

Great Service Department team. They Are always friendly, efficient and honest. I moved out of the IE area and still drive to Ontario to go to Mark Chris. efficient and honest. I moved out of the IE area and still drive to Ontario to go to Mark Chris. More

Was not told at time of drop off that recall on truck cover could not be done. Cover was removed and no one told me. cover could not be done. Cover was removed and no one told me. More

I was very pleased with the help and service I received from Jesse and Ray in the service department. I will definitely come back again. from Jesse and Ray in the service department. I will definitely come back again. More

Waiting 40 min in drive lane before being seen, was beyond me. Paying 500 dollars for tech to ultimately remove spark plugs. Job took less than hour. beyond me. Paying 500 dollars for tech to ultimately remove spark plugs. Job took less than hour. More

Always love coming here to get my services done. Was very explanatory on why my vehicle needed certain work done and was very clear on all the details. explanatory on why my vehicle needed certain work done and was very clear on all the details. More