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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,186 Reviews
Call Service Center (909) 906-6156

6,186 Reviews of Mark Christopher Auto Center - Service Center

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May 14, 2020

My salesman Gilbert has been so much help to me greatly appreciated Hes very informative it took care of all my needs I would definitely purchace. another new vehicle from him More

by EDDIE-MUNOZ
Recommend Dealer
Yes
Employees Worked With
Gil Gonzalez
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May 18, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 14, 2020

Very hospitable, clean and knowledgeable. My experience is always great. I drive out of my way to have my truck service done at Mark Christopher Chevrolet. More

by Jrreza810
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
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May 18, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 14, 2020

I really enjoyed my experience with the service department...it was well organized and plenty or places for people to sit in the mist of this Covid pandemic... More

by Proudmommy06
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2020 -

Mark Christopher Auto Center responded

Thank you for putting your trust in Mark Christopher Auto Center! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 14, 2020

Good job, but I called and they told me it was 58. When I got there they told me 58 as well. But when the paper work got there it was 68. With tax and all 72. Just a few bucks but it would be nice to stick t More

by Jay.osegueraJay
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Report | Print
May 18, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Jay. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 13, 2020

Mark Christopher’s service department is hard to beat. They have taken care of my vehicles for 12 years and I wouldn’t go any other place More

by Donna
Recommend Dealer
Yes
Employees Worked With
Domon Nobuyoshi
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May 15, 2020 -

Mark Christopher Auto Center responded

Donna, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 13, 2020

I was received very very well and my oil change was done quicker than they initially told me! Mrs escobar helped me out immensely and her customer service was excellent! More

by DANIELV1909
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Report | Print
May 15, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Daniel. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 13, 2020

First service advisor said there were major issues with my vehicle, then second service advisor said nothing was wrong. Not sure why the huge difference of opinion! Doesn’t make me trust this place and whe More

by Hilinephil
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert khoury
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May 15, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 15, 2020 -

Hilinephil responded

Really? Jeff,we worked on this. You had me turned around and the whole situation changed. Your first advisor said there was something “seriously wrong with the vehicle”.... changed advisors and all the sudden vehicle is perfect? It’s in the shop again for same issues and interesting how your competitor could find the valve body has issues along with other items! You guys kept the vehicle too long and didn’t really fix anything just charged me for a service and now that service was a waste because the issue still exist.

May 13, 2020

I realize that COVID has affected things, but I was respectful enough to return my rental in a clean condition. I got my car back completely filthy. Plus for the second time my recall item was not fixe More

by Mrhroom41
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
May 15, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2020

Serivce was fast and easy was in in out fast service department was great and took care of your needs and told us what they did More

by PSACHSE69
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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May 15, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2020

Considering the situation the world is in. I think you guys did an awesome job of getting me in and out. I look forward to my next visit More

by MARSHD06
Recommend Dealer
Yes
Employees Worked With
Juan, Matt Torres
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May 15, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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