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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,187 Reviews

6,187 Reviews of Mark Christopher Auto Center - Service Center

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May 27, 2020

Got screwed here for the last time. Took advantage of me with my Sierra and cts v. Never again. Almost two months without my car on this visit. Then got my car back filthy and definitely not sanitized. More

by Stevan
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Jun 01, 2020 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2020

I had two cars serviced. One was a excellent service the other so so. My car was returned ahead a time. Loved the car wash. My other car was kept over night into the evening for an oil change and service. More

by sandjery
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 29, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2020

I would expect when I take my vehicle in nothing gets taken out of I am missing my obd reader which of course they state they are not responsible More

by Jbriseno611
Recommend Dealer
No
Employees Worked With
Matt Torres
Jun 01, 2020 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2020

They do an excellent job servicing my car. Always helpful when I have questions about my vehicle. Vehicle has a problem Nobu is very helpful. More

by yvttrsls
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2020

Service It took almost 3 hours to do an oil change,oil filter, lube, and rotate tires and that was much longer than they told me. More

by GROVE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
May 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

I have bought every car for myself and my family from MarkChristopher since 1988. I would not go anywhere else. They are honest and trustworthy. They always help me get the best deal possible. More

by MALLANO
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 24, 2020

Made my appointment on line, 20 other people did the same thing. Why bother with an appointment if you take so many at the same time, shouldn’t you limit them?? Once car was in, things went smoothly. More

by lindatorrey68
Recommend Dealer
Yes
Employees Worked With
No one
May 27, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

Avo Injian, Was a very good Service Consultant.He showed interest and concern, with the problem we were having with our Silverado..He give us excellent service... More

by GARCIAS0248@gmsil.com
Recommend Dealer
Yes
Employees Worked With
Avo Injian
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Avo does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

Very unhappy. Had an appt for an ignition recall. Service man said it would take an hour to an hour and a half. Waited for an hour and a half just for him to tell me I had to come back because they didn’t ha More

by jtvillamil
Recommend Dealer
No
Employees Worked With
Not sure if his name
May 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2020

It took an hour to order a part that should have been ordered on the service drive (an A pillar trim cover). So more than an hour of my time wasted to do what should have been done in five minutes. C More

by CadillacCraftsman
Recommend Dealer
No
Employees Worked With
Julia
May 27, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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