Mark Christopher Auto Center - Service Center

Regrettably, my experience with Mark Christopher Auto Group, particularly their Cadillac service, was disheartening. Entrusted my vehicle on mid December, only receiving it back two weeks later, the prol Group, particularly their Cadillac service, was disheartening. Entrusted my vehicle on mid December, only receiving it back two weeks later, the prolonged fix time was unacceptable. Working with advisor Dario was challenging due to his lack of responsiveness—he seldom answered calls, was slow in returning messages, and provided sparse updates. Moreover, the exorbitant price for the service amplified my dissatisfaction. Their overall customer service fell short, and I cannot recommend this dealership for any auto repairs, go elsewhere. More

My appointment was on time and everything was explained in full detail, issue was fixed and returned to me on the same day. I have used Dutton in the past , but I will return to this Dealership for sure. in full detail, issue was fixed and returned to me on the same day. I have used Dutton in the past , but I will return to this Dealership for sure. More

The experience was excellent, from the service staff to the waiting environment. Happy tobho again. the waiting environment. Happy tobho again. More

Best service ever we only use Mark Christopher Service the communication is amazing and the staff is amazing the communication is amazing and the staff is amazing More

Always friendly and professional. Ready to help with any questions and help to understand operation of my car. Ready to help with any questions and help to understand operation of my car. More

Fast kind and friendly. Had my car done in a timely matter. Will definitely be back Had my car done in a timely matter. Will definitely be back More

I can’t say enough about Julie at the intake desk. Thank you Julie for making sure my truck had been received. Julie you are the best Thank you Julie for making sure my truck had been received. Julie you are the best More

I was very disappointed when I arrived. I had an appointment for 9 AM. However, I was told the appointments really don’t matter. There were several people already there waiting for their ca I had an appointment for 9 AM. However, I was told the appointments really don’t matter. There were several people already there waiting for their cars ahead of me. I was very dissatisfied with the wait time I was quoted of three hours. My response was I made an appointment. It’s not my intention to hang around. Waiting for my car all day. The young lady was very kind that helped me and expressed her apologies. She then told me she would do her best to get my car finished quickly. Thankfully I was out of there in about an hour and 40 1:55 hours instead of three hours. it was very nice of her to help me out. I definitely think something needs to be done about the appointments. If a customer books an appointment, the customer went out of their way to schedule an appointment so they wouldn’t have to wait all day. I think scheduled appointments should go prior to walk in appointments. as a frequent customer, I feel this really needs to be looked at and have a much better process implemented. More

Fabulous employees, they care about the customers and treat everyone with respect, I am very happy with service here. treat everyone with respect, I am very happy with service here. More

Very good nice job and great work on your presentation nice people greet work and everything nice people greet work and everything More