Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mark Christopher Auto Center - Service Center
Ontario, CA
6,192 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
6,192 Reviews of Mark Christopher Auto Center - Service Center
Sort by
June 17, 2020
Had a 10:30 appt. arrived on time and waited 10 mins because a line was formed, with at least 6 car in front of me. What’s the point of making an appointment if you can’t handle the volume?? Came in for because a line was formed, with at least 6 car in front of me. What’s the point of making an appointment if you can’t handle the volume?? Came in for broken rear hatch strut replacement and oil change. was told initially that hatch could be fixed if part was in stock. Waited with no update on the part for 2.5 hours, and then was told part was not in and needed to come back another day. Thus, turned into A 2.5 hour oil change. Again, why schedule customers for an appointment if you can’t handle the volume without that long of a wait? Everyone who spoke to me was nice, but they clearly were in a hurry to get to their next task. More
by JOEYV91
Verified CustomerEmployees Worked With
Other Employees :
Names of people worked with don’t ring a bell, Rodney Reid, Matt Torres
June 16, 2020
Service rep. did not communicate effectively and seemed forgetful. Had to refer rep. back to text messages that were sent to me for reminders of what was discussed. forgetful. Had to refer rep. back to text messages that were sent to me for reminders of what was discussed. More
by txb05k
Employees Worked With
Jackie service rep.
June 15, 2020
Leaving my truck for service was a easy and fast process, they checked me right in soon as I pulled up to the line, I received a phone call that my truck was ready wow I thought that was fast. they checked me right in soon as I pulled up to the line, I received a phone call that my truck was ready wow I thought that was fast. More
by CHUCK.SLONE
Employees Worked With
Julie
June 15, 2020
Service was excellent I love coming to Mark Christopher they make me feel like family. Great environment wonderful people I will always come to Mark Christopher. they make me feel like family. Great environment wonderful people I will always come to Mark Christopher. More
by dbenitez0228
Employees Worked With
Matt Torres
June 13, 2020
Avo was excellent A-1 responsable kind respectous he was on time to what he promisedalso he tried to be very sure that my problem was solved on time to what he promisedalso he tried to be very sure that my problem was solved More
by JANOU59MAR
Employees Worked With
Avo exelent, Rodney Reid
June 13, 2020
I have been a MC customer for years. Purchased two cars from MC. A bit disappointed in the service this time around. Has to call myself to see when the car would be done. No return phone call. I had to cal from MC. A bit disappointed in the service this time around. Has to call myself to see when the car would be done. No return phone call. I had to call again. It was ten minutes before closing under the new COvid hours. What would my situation have been if that was my only car? No offer of a loaner even though the repairs were under warranty. Single day took two days and again I made all the phone calls! Am rethinking if I’m going to come back. Rotolo is only a little further away. May give them a try More
by Paul
Employees Worked With
Do not recall
June 13, 2020
Took two hours for oil change. No sticker for next oil change. No car wash. Bare minimum effort. They were supposed to do tire rotations as well, not even sure if they did that! change. No car wash. Bare minimum effort. They were supposed to do tire rotations as well, not even sure if they did that! More
by zalghafir
June 13, 2020
Had tire rotation of my suburban. Driving Right after, the dash board showed service tire monitoring. Has been calling the service department but nobody answering. Very dissatisfied! the dash board showed service tire monitoring. Has been calling the service department but nobody answering. Very dissatisfied! More
by Catudiolorenzo
June 12, 2020
Excellent in customer service... Nobu has always been very respectful and communicative when it comes to your vehicle. The service department very clean and really take care of your car!! very respectful and communicative when it comes to your vehicle. The service department very clean and really take care of your car!! More
by windoroxy@aol.com
Employees Worked With
Nobu, Amanda
