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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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June 25, 2020

Dealership never follow through with my concerns I had with the truck. I had a problem with the emissions and they didn’t wanted to take look at it. More

by jesse77_1999
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I Cadillac in for service and the whole experience is great they are friendly and very courteous. I was in and our very quickly with a loaner so I’m not out of a vehicle More

by CHARLI4095
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu was my customer service for repair and he is awesome
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

The staff at Mark Christopher was very efficient and my service (even in the midst of a pandemic) was completed in a timely manner! Thank you. More

by CHRIWALLIS
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Service was about 30 minutes faster than before covid. They didn't ask if I wanted my car washed. Prices haven't necessarily gone up but they don't due tire rotation with the oil change any more, which ki More

by YICELR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I went in to have my truck checked. Supposedly parts were ordered and I’d be notified. Been a month and nothing. I’ve called and only gotten a voicemail. I will not penalize the listed agents because I don’t More

by abecerra87
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Muy bien en lo que cabe muy buen servicio más no sé si se le arregló el.problema que llevaba mi carro por me mandaron decir que se le apagaban las luces y de eso no le isieron nada salió igual nomás le is More

by Román
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darío Gómez
Jun 25, 2020 -

Mark Christopher Auto Center responded

Gracias por los comentarios! Apreciamos escuchar todos los comentarios para poder brindar el mejor servicio a nuestros clientes. Comuníquese con nosotros si tiene alguna pregunta o inquietud. Esperamos poder servirle nuevamente. Sinceramente, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

They are always respectful they get you in and out as quickly as possible the wait times are minimal I just love Mark Christopher Chevrolet More

by GGIRL0
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Best dealer I have ever dealt with in all my dealers experience. Would recommend to anyone looking for a vehicle or service their own vehicles! More

by mbash
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Rizzi is the best this dealership has ever had ! , Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Service was done correctly and timely. When I got home I noticed my driver door has several deep scratches. Disappointed I did not see them or inspect my truck before o left premises. I hope who ever reads More

by Ocontreras003
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 21, 2020

Ray Peters provided great customer service. All of my work was done timely. It was great that they offered wifi which allowed me to do some work while waiting. More

by JEZZZZ42
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jun 24, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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