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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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June 25, 2020

Mark Christopher has always treated me with respect and has serviced my vehicles very satisfactory for many years. The staff is very professional and knowledgeable More

by Calstar-roofing
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I’m not Satisfied with my last visit I will probably not go back I will probably go to MK Chevrolet and take my business there. More

by Del
Recommend Dealer
No
Employees Worked With
Juan
Jun 25, 2020 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Excellent customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Great friendly and fast service! I wouldn’t take my car anywhere else! Nobu went above and beyond to insure a fast return on my car!!! More

by Jlover0717
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Nobu went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Disgusted!!!! Not one service member inside the small confined area had on a mask covering their face as required by California’s Governor. Does anyone in that office give a xxxx? Really More

by Bamnrev
Recommend Dealer
No
Employees Worked With
All services reps
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Ray helped me with making the appointment and greated me at check in. I car had a recall fix completed quickly. I didnt even need to plan for coming back to pick up my car. More

by LJLESTINA
Recommend Dealer
Yes
Employees Worked With
Ray
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

AWESOME SERVICE GREAT PEOPLE TO WORK WITH. THEY ARE VERY HELPFUL AND WILL BEND OVER BACKWARDS TO MAKE SURE YOUR EXPERIENCE WITH THEM IS A PLEASURE FILLED RIDE WITH UN More

by LANTEAUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN RELPH IN PARTS DEPT
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Not impressed, my car is under warranty and part of that warranty is a loner car when your in in the shop. Normally they say I won’t have a car ready for 2 weeks, that’s Unacceptable. This time they said w More

by sabbott43
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2020 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Was kept informed. The staff was polite. Went in for air conditioner not working. Left with a functioning AC. Overall pleased. Will return at another time, when needed. Thank you. Julie w More

by darnitr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar.
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Service visit went off without a hitch. I got checked in quickly and the lady who checked me in was attentive to my issues. Dino was very friendly and got me into a courtesy vehicle quickly. More

by Phil G
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Service was not don’t right on my truck ,truck is still jerking and was told they did a update what’s does an update have anything to do with jerking More

by RUFINO.ARTEAGA
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres, DAS Admin
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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