Mark Christopher Auto Center - Service Center

The service department are great people Chelsea was very helpful provide all great service , I’m super happy with everything And always be a customer there . Thanks you Chelsea very helpful provide all great service , I’m super happy with everything And always be a customer there . Thanks you Chelsea More

The 2 stars are for the clean and professional experience and demeanor of the office service agent. I was dissatisfied with my experience in June ‘24. I was quoted 1-2 days for service, a diagnostic. It took and demeanor of the office service agent. I was dissatisfied with my experience in June ‘24. I was quoted 1-2 days for service, a diagnostic. It took 2 full days (of not having transportation for work). My car sat untouched the entire first day. I dropped it off at 10am. I found that out only because I called to ask the morning of day 2. By 2pm on day two is when someone finally got to my car and by 4:50pm is when I received the findings. All communication, which was minimal, took place via text which I did not like care for. A text at the end of day 1 to say, there was no update on my car. In my opinion intentionally vague and ambiguous language, rather than just saying no one has worked on it yet. Day 2 I made first contact. I prefer people to be transparent and forthcoming. I also want to add that I quoted 1-2 days on a phone inquiry. But upon arrival was asked if I would be waiting. Why would I sit and wait a full day? Maybe that’s a default question asked to everyone or maybe had I waited it would have been worked on same day. Guess I’ll never know More

Chelsea is great to work with. Communicates and updates in a timely manner. Really like the text feature. Communicates and updates in a timely manner. Really like the text feature. More

Went in for a leaking oil filter. My truck wasn’t due for its next oil change for another 3,500 miles. I only get my servicing done with them. It was just a bad or faulty part but the My truck wasn’t due for its next oil change for another 3,500 miles. I only get my servicing done with them. It was just a bad or faulty part but they took care of me and did a new oil change and new oil filter. Outstanding customer service. Thank you More

Was checked immediately for the first time in many visits. My service advisor, Julie Escobar, was super helpful and efficient and provided excellent comunication. Very pleased with this visit and hope visits. My service advisor, Julie Escobar, was super helpful and efficient and provided excellent comunication. Very pleased with this visit and hope I get to keep seeing her in future visits. More

I took my Cadillac there. Everything was great until I went to pick up my car. It was not washed. They told me it would be 40 minutes. They told me to call before I came. I di Everything was great until I went to pick up my car. It was not washed. They told me it would be 40 minutes. They told me to call before I came. I did that. Nobody answered their phone called 12 different times very poor service. More

I thank Christopher Cuevas and Team at Mark Christopher auto center for all the help to leave there with our dream truck everybody was super nice answered all our questions everything went smooth thank god auto center for all the help to leave there with our dream truck everybody was super nice answered all our questions everything went smooth thank god and my hubby was able to give me my present🥲🥰 you were awesome and I got my bonus present from Christopher thank you veryyyy much other awesome discounts from the team I am so blessed again thank you for all your hard to make it happen and to my hubby of course for my truck blessings I highly recommend you guys had us laughing all the time GRACIAS🙏🏼 More

I want to thank the Service Manager Dino Picanzo, the Service Director Jeff Rizzi, and the Service Advisor Chelsea Jose. My daughter inherited a 2014 Buick Encore from her much loved grandma. This c Service Director Jeff Rizzi, and the Service Advisor Chelsea Jose. My daughter inherited a 2014 Buick Encore from her much loved grandma. This car is very valued by my daughter, but it had a tricky problem. I wasn't sure if Mark Christopher could fix it, but they were steadfast in resolving this issue. Needless to say, we were very appreciative! Everyone involved was so giving and generous with their time and their support. My main communication was with Chelsea. She was very professional, but yet compassionate as well. Thank you Dino, Jeff, and Chelsie. We are grateful to you all! More

The service team did good job, they tried to fix my radio, but the issue is still there. radio, but the issue is still there. More

Great service and communication throughout the process. Thanks Julie for always taking care of my vehicle, Thanks Julie for always taking care of my vehicle, More