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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,019 Reviews

6,019 Reviews of Mark Christopher Auto Center - Service Center

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January 05, 2024

It was okay. I had to wait four hours to get my car back, which seemed a long time to wait for the work that was being done. Then, when I got my car back, I could More

by FLAMBORN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Mark Christopher Auto Center responded

I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 04, 2024

No hassles with customer service promise said what they did they were gonna do Pretty pleased with the service More

by MVJRSPECIALIST
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 03, 2024

The service was for a recall which I had no idea that it needed at Anita. but it was quick and easy. I didn't have to stay there more than a 1/2 hour. Wasn't really informed and what was done. But the peop More

by Gerald7222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Mark Christopher Auto Center responded

Gerald, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2024

The check in process was very easy. I was meet with pleasant customer service and didn’t wait very long for my vehicle routine service to be completed. More

by BROOK71086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mark Christopher Auto Center responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2024

I have been going to Mark Christopher for service for many years. I am yet to have any complaints. My recent service was on a Saturday morning. I showed up early. My truck was in and out pretty quick More

by SERNACOACH24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Mark Christopher Auto Center responded

To say thank you is not enough, Serna! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Mark Christopher Auto Center again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2024

Good, quick service. Also appreciate getting my car washed! Service completed earlier than the estimate. More

by STEVEN.LE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Jan 03, 2024 -

Mark Christopher Auto Center responded

Steven, I am glad to hear you enjoyed your recent visit to our service department. At Mark Christopher Auto Center we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2024

The person who helped me with my vehicle was very helpful and exceeded all expectations More

by sisnerosalbert3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Albert! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2024

They finished my service and even washed my car within a couple of hours. It was a quick pleasant experience. I was very pleased with them. More

by ehgoins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mark Christopher Auto Center responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2023

Great service great customer care,very knowledgeable and good communication with service. Pleasure doing business with More

by MULISHAMANNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo
Jan 03, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 30, 2023

Didn't perform any work after two days. I took the car to take my wife to doctor's visit. More

by stansworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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