Mark Christopher Auto Center - Service Center

OnStar, speakers and Sirius radio kept going off. Still does I was there during the COVID-19 experience. I have a New XT6 Cadillac and was referred to the Chevrolet service department. Where I had to wait three I was there during the COVID-19 experience. I have a New XT6 Cadillac and was referred to the Chevrolet service department. Where I had to wait three hours on a plastic chair outdoors. I am 64 years old and disabled. I was very uncomfortable and in pain. I had an appointment and I was not told I was not going to be in the Cadillac air-conditioned waiting room. Where they have cushion chairs and Wi-Fi. Instead I was sent over to the Chevrolet side where there was hardly any room for 6 foot distancing and people not wearing masks. So I had to sit outside on a plastic hard chair. I knew it would take a awhile but I thought I would be in comfort. The servicemen were very nice when I saw them. They were very Crowded! in the waiting room and I am still having the problem. I will not go back until the Cadillac side is open or I can leave my car there and there’s a car to take and pick me up. More

Every thing went smooth, surprise how easy it was to get in and out! Service staff was mindful and professional about making sure customers were safe. in and out! Service staff was mindful and professional about making sure customers were safe. More

Yo puedo decir q si me han ayudado siempre con con lo q he necesitado. Tienen un buen servicio las personas han sido muy amables gracias he necesitado. Tienen un buen servicio las personas han sido muy amables gracias More

Long wait no communication for over 4 hours! Sadly, I waited over 4 hours to only have my battery charged! I understand accommodation for COVID, but extraordinary lengthy and did not replace bat Sadly, I waited over 4 hours to only have my battery charged! I understand accommodation for COVID, but extraordinary lengthy and did not replace battery! More

The service reps were nice, but they charged me $330 just to open my trunk, which was stuck. $330 to open the the trunk...really? to open my trunk, which was stuck. $330 to open the the trunk...really? More

Love the ease of scheduling service appointments online. Nobu from the Service Department is responsive, detailed with what my vehicle needs, and the consummate professional! Nobu from the Service Department is responsive, detailed with what my vehicle needs, and the consummate professional! More

Love, Mark Christopher Auto Center. Ray Peters provides exceptional service all the time. Ray Peters is always on call and provides a timely service in a very professional environment. exceptional service all the time. Ray Peters is always on call and provides a timely service in a very professional environment. More

Amazing customer service! Ray from service Department helped me and resolved the problem with my car! Excellent service! Very few service departments at other dealerships offer good like this that I've b helped me and resolved the problem with my car! Excellent service! Very few service departments at other dealerships offer good like this that I've been to. More

I made an appointment for 11:30 to get 1 tire replaced, Tire was supposed to have been delivered by 11:30. After waiting 2-1/2 hr. I asked about my vehicle and was told the tire wouldn’t be there until 3:3 Tire was supposed to have been delivered by 11:30. After waiting 2-1/2 hr. I asked about my vehicle and was told the tire wouldn’t be there until 3:30. Waited another 2 hr. and when I asked I was told they delivered the wrong tire. Was given a loaner car and told to come back next day. It seems fault lies primarily with tire supplier and not MC, but service advisor did not keep me informed of status until I asked each time. Poor communication. MC did what they could to make it right with free labor, filled gas tank, and I appreciated that. More

Had (3) car issues to be checked. One was serious and needed to be checked as soon as possible. All (3) items were handled in less time than the estimated time to do the job. Always dealt with care. 20 y needed to be checked as soon as possible. All (3) items were handled in less time than the estimated time to do the job. Always dealt with care. 20 yrs. More