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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 18, 2020

Very disappointed with this last visit. I’d like for the service manager to contact me. There were comments on my paperwork that were not brought to my attention by the service agent who helped me. More

by analiliacardiel
Recommend Dealer
No
Employees Worked With
Ray
Jul 21, 2020 -

Mark Christopher Auto Center responded

We appreciate hearing about your recent visit. Our priority is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter and will be in touch shortly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

Great service! Quick, efficient, & safe (in regard to social distancing norms). We appreciated being informed of the check-in protocol prior to our arrival. Thank you! More

by Mario
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Domon-5 stars, Matt Torres
Jul 21, 2020 -

Mark Christopher Auto Center responded

Mario, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2020

Always a pleasure with service crew. Always treated with respect and politeness. Not a inconvenience to wait for my vehicle. Waiting areas are very clean. More

by SHUNK65
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers, Matt Torres
Jul 21, 2020 -

Mark Christopher Auto Center responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

The day my car broke down was bad, but fortunately the professional guys and gals at Marci Chris stepped up and got my car fixed fast and at a great price ... free. Come to find out my car still had warra More

by GMJR4
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 20, 2020 -

Mark Christopher Auto Center responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

Came in without an appointment and was helped out in less than 15 min. The first person to help me was a mechanic I believe but he was the one that made sure I was helped as soon as possible. My service cons More

by Carr.johana
Recommend Dealer
Yes
Employees Worked With
Nobu (service consultant), Fernando (mechanic)
Jul 20, 2020 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

Purchased from here but local dealer refused to service my check engine light. Blamed it on a faulty reading. Yea of on/off check engine light. Mark Christopher fixed it with no hassle and Nobu demanded no More

by CHOCOMOLO1
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 20, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

l spoke with Avo lnjian — l really Patient’s l spoke with Avo lnjian — l really Patient’s understanding and willingness to help me with the problem that I had on my vehicle he went out of his More

by Richtowingnrecyling
Recommend Dealer
Yes
Employees Worked With
Avo lnjian
Jul 20, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

I arrived at 8:30 for my 9:00 appointment. Ray greeted me and was very friendly. Jaime took a look at my car, identified the problem, and told me they needed to order a part and that it would not be long. Th More

by JTILMAN0
Recommend Dealer
No
Employees Worked With
Ray and Jaimie
Jul 21, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2020

The receptionist was very nice. Everything else about this visit was not. Service department was not helpful at all. Still didn’t fix my issue force second time. Spoke to 3 different people in Sales, and More

by jayder810
Recommend Dealer
No
Employees Worked With
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario. Alex. Joe.
Jul 21, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2020

Ray is always friendly and helpful when I bring my Colorado in for service. The reason this rating is 4 stars is because they did not run my truck through the car wash after they completed my service More

by CHRIS_HIGA
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jul 17, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Chris! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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