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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 24, 2020

Smooth sailing and everyone was very helpful. I would recommend them for vehicle service and if your thinking about buying a new truck go look More

by GOODWINBRANDON193
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Brandon! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

Service was good just that I know that the transmission has a problem even though I am told that there is nothing wrong and that’s normal jerking into gear . More

by YEARRA239
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

Payed $1700 for work on my car. And left with a broken mirror. They will fix it but It will be lost time for me. More

by b.west116
Recommend Dealer
No
Employees Worked With
Ray from service Dept
Jul 28, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

Mark Christopher Auto Center Service department always does a wonderful job in a decent timeframe, that I appreciate shows they value the customers time. I will continue to refer my friends and family. More

by lynettvaladez
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 24, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2020

Awesome customer service! Everyone was very friendly and my service was completed very quickly. I would definitely recommend the service department to friends and family. More

by ASHLEYWHITMAN84
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 28, 2020 -

Mark Christopher Auto Center responded

Ashley, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2020

Took our Cadillac in for ac work, and Dario took care of us. Understood our situation and delivered one day service on our care. Work preformed was ac condenser replacement, brad Olsen did amazing clean wor More

by Jodubbs
Recommend Dealer
Yes
Employees Worked With
Dario Gomez, Brad olsen, five stars each
Jul 24, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2020

The service person was very helpful and nice she helped me with all my car service needs. She went over and above to get a rental car and also with my car warranty. More

by steveseavey
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 24, 2020 -

Mark Christopher Auto Center responded

Steve, thank you for writing this fantastic review and giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2020

I felt the service where not explained adequately. I made an appointment and still had to wait in line. My truck was full dirty hand marks. Cashiers where not friendly. I was standing at the counter ignored More

by DUSTERL7
Recommend Dealer
No
Employees Worked With
Jackie service adviser, 2 cashiers
Jul 24, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2020

I was there at 7:00am, didnt open till 8:00. I didnt get out of there till 12:30pm, just an oil change and tire rotation. I watch my car go up on the rack, 15 minutes later it came down. 10 minutes it wen More

by KAREN.BECKASHLEY
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 24, 2020 -

Mark Christopher Auto Center responded

Karen, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 23, 2020

Just one problem .when I call service dept. Nobody answers. And when I leave a message nobody returns my calls. Other than than that everything else is great. More

by VASQUEZJR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 24, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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