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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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June 04, 2024

check in and out process needs to be more organized so customers know where to go after check-in and check out. Advisors need to give report card with final check out paperwork. More

by JENHERNANDEZ0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I appreciate your insights on the check-in and check-out process. If you have any further concerns or suggestions, please feel free to reach out to me directly at Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2024

Had a Great experience, my adviser Chelsea was Great. She was in constant contact with me. She took great care of Me. I would highly recommend You. More

by TIMIOSTOWING71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea At Service department
Jun 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We are thrilled to hear that you had a great experience with us and that Chelsea provided exceptional service. We pride ourselves on taking great care of our customers, and we are grateful for the recommendation. We look forward to the opportunity to work with you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 02, 2024

Don’t ever take your truck there they left my cars for 12 days and the car was never fixed. They said they couldn’t find anything wrong with it and as soon as I left the dealership, the car was still smoking More

by KINGSTOWINGSVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who work on my truck is the most horrible technician I ever met in my life. He said he drove my car for over an hour and couldn’t find anything wrong and half hour after I left my car was still smoking after 12 days sitting in the service l
Jun 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback regarding your experience at Mark Christopher Auto Center. Your concerns have been noted, and I encourage you to reach out to me directly so we can work towards a resolution and ensure your satisfaction. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 01, 2024

Great customer service and knowledgeable advisor. They took care of issues in timely manner. Happy overall More

by AMREAGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Jun 04, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive review! We are pleased to hear that you had a great experience at Mark Christopher Auto Center. We are glad that our team provided you with excellent customer service and efficiently addressed any concerns you had. We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2024

The service is went smooth and efficient, the staff is friendly, the waiting room is clean and neat, the restroom is clean as well. The price for the services is affordable. Overall everything’s good More

by MACHDANELLA101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience at Mark Christopher Auto Center, I appreciate your feedback! I'm glad to hear that you found our service efficient, staff friendly, facilities clean, and prices affordable. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2024

Thank you for the Service in our new Cadillac, Your service department always kept us updated More

by rick.smith53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
Jun 03, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive feedback, Rick! I'm thrilled to hear that you had a great experience at Mark Christopher Auto Center with your new Cadillac. Our service department takes pride in keeping our customers informed and satisfied. I look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2024

This was my family 2nd truck that we bought at your dealership it was a good experience thanks to Armando More

by kikepadilla10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your second truck purchase! I'm thrilled to hear that Armando provided you with a great experience. I appreciate your support and look forward to welcoming you back. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 30, 2024

Good customer services . Thomas has good patiente for get the car I will like .. Thank u More

by Juan ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jun 01, 2024 -

Mark Christopher Auto Center responded

Thank you, Juan, for your positive review and kind words about Thomas at Mark Christopher Auto Center! I truly appreciate your feedback and I am delighted to hear about the great customer service you received. I look forward to assisting you again in the future. Thank you for choosing us! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 28, 2024

Javier he's great customer service and communication skills. He was also super friendly, everyone was great 👍 More

by JEANNETTE951.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
May 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words and the 5-star review! I'm thrilled to hear about your positive experience at Mark Christopher Auto Center. We pride ourselves on providing excellent customer service and creating a friendly environment for all our customers. I appreciate your feedback and look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2024

The cover I had installed was damaged. Was told to wait 48 hours before using it, I did and at that time I found out it was broken too. Hopefully I don’t have any issues getting this resol More

by vinescorey91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Corey. I am disappointed to hear about the issue you encountered with the cover installation. Rest assured, we take your feedback seriously and would like to resolve this matter promptly. Please reach out to me directly so I can work together towards a positive resolution. I appreciate your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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