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Mark Christopher Auto Center - Service Center
Ontario, CA
6,017 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,019 Reviews of Mark Christopher Auto Center - Service Center
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January 16, 2024
Friendly staff that is not pushy. Shout out to razi who was super helpful and never once made us feel uncomfortable. He was awesome. Shout out to razi who was super helpful and never once made us feel uncomfortable. He was awesome. More
by zhalsey
Verified CustomerEmployees Worked With
January 15, 2024
Very easy to deal with. Great customer service. Would definitely recommend going to this Chevy dealer Great customer service. Would definitely recommend going to this Chevy dealer More
by brittney_rowe1
Employees Worked With
January 15, 2024
Great experience with Armando, J. C and Greg. I felt very supported and heard. I was able to drop off and pick up my vehicle in a timely manner. C and Greg. I felt very supported and heard. I was able to drop off and pick up my vehicle in a timely manner. More
by Rinlynn5
Employees Worked With
January 15, 2024
Where do we start. ....i have a 2020 2500hd. i reported issues with the rear window spoiler leaking when the truck was under full coverage. Unfortunately due to time r ....i have a 2020 2500hd. i reported issues with the rear window spoiler leaking when the truck was under full coverage. Unfortunately due to time restrictions and failed attempts to schedule the repairs it was never corrected. Fast forward under the extended warranty they could not honor their notes in the system and repair the leaks under warranty. Instead i had to come out of pocket to cover deductible even though this was in their notes, date and time first reported. Very unhappy as the repairs were scheduled to be done at the same time i had the side mirrors replaced, under extended warranty again out of pocket separate. The truck was in there for multiple days when it was supposed to be a 1-2 day job. Could not get clear ETA on the glass sealer from their parts guy who then blames it on GM, which is them. So first trip in the mirrors are replaced and i leave the truck for 2 more days and the seal does not show due to inaccurate ETA, causing me to find alternate means of transportation. I took back the next week and now it should be a one day job as sealant is on hand however, at the end of the day i receive a message that the sealant is not reacting the way they anticipated so now i have to leave overnight, causing me to get an uber and find alternate means of transportation. Not once was a discount coupon offered or deduction in price as it negatively impacted me. Very sad that with all the technology and communication an accurate ETA for the sealant could not be determined and extended the time my vehicle was out of service 2 additional days. It felt like pulling teeth to get this done and expect good customer service. I would love to say Mark Christopher takes care of me and feel trust when taking my truck there, however this last experience just threw it off and even more sad is the fact that most of the service centers are below this level of service. More
by DFORD93082
January 14, 2024
Easy pick up. And easy drop off. Thankful for a smooth drop off and pick up of my vehicle. I wish the advisor had gone over what was done to the vehicle with me. I And easy drop off. Thankful for a smooth drop off and pick up of my vehicle. I wish the advisor had gone over what was done to the vehicle with me. It was the cashier's first day too and she was very nice. More
by mycoronado
January 14, 2024
I put 4 stars because the help I received was top notch. Car sucks tho. My car is a lemon but I still left there feeling good. Dino did an excellent job. I would buy a car from him any day. Car sucks tho. My car is a lemon but I still left there feeling good. Dino did an excellent job. I would buy a car from him any day. More
by hanthony005
Employees Worked With
Dino
January 14, 2024
Came to replace my truck transmission which cost $7k and yet the truck was returned to me all dirty, all other dealerships wash costumers cars but they don't do it and that's not a great thing to deal with. yet the truck was returned to me all dirty, all other dealerships wash costumers cars but they don't do it and that's not a great thing to deal with. Besides that, I drop-off my truck with AC blowing cold air and was returned to me now working which only blows hot air, they told me it wasn't them who caused the leak on the AC.. well it happened under your care, not a coincidence for sure. More
by Jade
Employees Worked With
Cesar
January 13, 2024
Exemplary customer service by everyone we dealt with during our purchase. We were grateful for their service and honesty during our purchase. We were grateful for their service and honesty More
by glamisjeep
January 12, 2024
brought my vehicle in for repairs in november picked my vehicle up dec 22 and on january 10th the car required towing for the same issue that was supposedly fixed. And now i am being asked to pay my deduct vehicle up dec 22 and on january 10th the car required towing for the same issue that was supposedly fixed. And now i am being asked to pay my deductible AGAIN for the same issue. More
by ariel.arizpe
Employees Worked With
none
