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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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June 13, 2024

The service center and parts department did a really good job in costumer service. I'm very happy with the work completed on my truck. Thanks again to everyone at Mark Christopher. More

by Vick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LESLIE AND BOB
Jun 14, 2024 -

Mark Christopher Auto Center responded

Thank you, Vick, for your kind words about the service center and parts department at Mark Christopher Auto Center. I'm thrilled to hear that you are happy with the work done on your truck. I appreciate your feedback and look forward to seeing you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 13, 2024

Julie Escobar was my service advisor and I rate her 5 stars all the way. She was ontop of everything and kept in contact with me throught the process. She took care of everything and I will call her any More

by chvylvr4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Jun 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words and the 5-star rating! I am thrilled to hear about the exceptional service you received from our advisor, Julie. I pride ourselves on providing top-notch service, and I am delighted that she took such good care of you. Feel free to reach out anytime you need assistance in the future. I look forward to serving you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 10, 2024

Chelsea at the front desk was nice and very helpful . It was my first visit and she made it easy More

by FLOJADEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jun 12, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! I am delighted to hear that Chelsea provided you with great service. I look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2024

They fixed what I needed to be fixed , but the usb and the sd card reader doesn’t work anymore and the navigation doesn’t work anymore, so now I have to make another appointment to fix it More

by Josef_salhap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I understand your concerns and appreciate you bringing this to my attention. Please reach out to me directly so I can address these issues and work towards a resolution. Thank you for letting us know about your experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2024

Great service, helpful service reps. Nobu is our guy. We have a 2001 Buick Le Sabre, and we’ve had a couple of issues in a one month period. Each time Nobu got involved and took care of More

by scholarjma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Mark Christopher Auto Center responded

Thank you, Lori, for your kind words and 5-star review! We truly appreciate your feedback and are delighted to hear that Nobu provided you with excellent service for your 2001 Buick Le Sabre. We're glad to be your go-to location for repair services and always strive to provide personalized care to our customers. We look forward to helping you again in the future. Thank you for choosing Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2024

Need to have more communication with customer I mean more update the status off vehicle More

by YANKEES27PATS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback regarding the communication on the status of your vehicle. We understand your concerns and appreciate your input. Please feel free to reach out to me directly so we can discuss this further and address any issues you may have experienced. Thank you for letting us know about your experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 07, 2024

Their service department manager is terrible! He lies, he is rude and gets a bad attitude when questioned about the situation on your vehicle service! Juan is awesome and very professional…comp More

by cherrybombmomcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

June 07, 2024

I took my truck in for service. With three additional warranty concerns. None of my warranty concerns were addressed, and now my truck is out of warranty More

by joe9227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback, Joe. I understand your concerns regarding the warranty issues with your truck. Please reach out to me directly so I can address this situation. We strive to maintain high standards and take your feedback seriously. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 07, 2024

The service representative, Tony was friendly, but very communicative. My particular problem should have been handled on on higher level than a typical customer bringing their vehicle in for an oil change More

by aq043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service: Tony, Parts: Bob
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I understand your concerns and appreciate you mentioning Tony's friendly service. Your feedback about the communication and level of service is valuable to us. Please reach out to me directly so I can address your specific problem and work towards a better outcome. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2024

I wasn't in a hurry for my truck back, told them they could keep it a second day if needed. Still having told them that I still received a call telling me my truck was ready be 10:00 the 2nd day. More

by IMARTIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive review. I appreciate your understanding and flexibility with the timeline for your truck. At Mark Christopher Auto Center, I strive to provide efficient service while keeping our customers informed. I look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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