Mark Christopher Auto Center - Service Center

Not the fault of my service advisors, but major issue with Cadillac/GM as they continue to support my new EV purchase and ongoing concerns. I have had my car 3000 miles and already had to take it to this with Cadillac/GM as they continue to support my new EV purchase and ongoing concerns. I have had my car 3000 miles and already had to take it to this dealer 3 times. I still have unresolved issues that need to be addressed. More

Friendly service advisor. Car services at the promised time. Clean waiting room with coffee n water machine Car services at the promised time. Clean waiting room with coffee n water machine More

We love coming to this dealership for service and the service advisor Cesar is extremely professional and explains everything in detail and always keeping me updated with the status of our vehicle. service advisor Cesar is extremely professional and explains everything in detail and always keeping me updated with the status of our vehicle. More

Dealership is easy to get to. Very welcoming with people out front helping you to find out where to go for service. Greeted warmly. Very clean and plenty of parking. Very welcoming with people out front helping you to find out where to go for service. Greeted warmly. Very clean and plenty of parking. More

I was very disappointed with my entire experience with this dealership. First, they have no courtesy shuttle to take you home which makes it very inconvenient. Next, all communication with them was throug this dealership. First, they have no courtesy shuttle to take you home which makes it very inconvenient. Next, all communication with them was through text message. Usually this isn’t something that would bother me but it was very disheartening when they just text you that your prognosis may cause upwards of $10,000. I feel like that should have been a phone call to discuss options, not just a casual text message. I was also disappointed with the time it took and the lack of a definite diagnosis. I was told that they couldn’t figure out what was causing the issue with my car, it could be one thing or another. One option would have been to replace a single part, the other was to replace the entire transmission. After spending another day working on it, they thought the cheaper fix wouldn’t be sufficient and wanted me to replace my entire transmission even though they weren’t entirely sure that the one part would have fixed it. They wanted to replace the transmission just to be safe. I felt like I was being taken. And again, a text message telling me this was very frustrating. I ended up not having them fix anything but still had to pay a diagnostic fee despite the fact that they still couldn’t tell me exactly what was wrong with it. I have always taken my car here and had great service but this entire experience was so frustrating. I will not be going back again. More

Julie was very good about communicating and since the repair took longer than expected she offered me a rental car. I was happy with her, but it seemed that a simple repair should not have taken 3 days. repair took longer than expected she offered me a rental car. I was happy with her, but it seemed that a simple repair should not have taken 3 days. I was scheduled for Friday 7AM, and got diagnosed by 930, but no parts. Brought it back Sunday night and got it back Tuesday about 10AM. More

Dario Gomez is a very nice gentlema. He help me fix my car then help me to wash mycar. He help me fix my car then help me to wash mycar. More

The customer service here is always friendly and helpful. I especially appreciate that I have never had to wait long for service. I especially appreciate that I have never had to wait long for service. More

Mark Christopher has the best service team I've encountered at any Cadillac dealer. Specifically, Nobu has been exceptional at: helping me diagnose issues with my vehicle, fix the issues in a timel encountered at any Cadillac dealer. Specifically, Nobu has been exceptional at: helping me diagnose issues with my vehicle, fix the issues in a timely fashion, and maintaining frequent communication/ updates about the status of my vehicle. Can't recommend them more. More

My first time there, but the staff is very friendly and very knowledgeable. Even though they didn’t have my part in stock they will get back to me when it arrives. very knowledgeable. Even though they didn’t have my part in stock they will get back to me when it arrives. More