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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 01, 2024

Great service and communication throughout the process. Thanks Julie for always taking care of my vehicle, More

by dchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive feedback! We're delighted to hear about your great experience with us at Mark Christopher Auto Center. We appreciate your kind words and will be sure to share your compliments with Julie. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

The service team did good job, they tried to fix my radio, but the issue is still there. More

by 90xudong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback about your experience with the service team at Mark Christopher Auto Center. We appreciate your acknowledgment of their efforts to fix the issue with your radio. If you have any further concerns or would like us to take another look, please don't hesitate to reach out to me directly. We value your feedback and hope to have the opportunity to assist you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

I want to thank the Service Manager Dino Picanzo, the Service Director Jeff Rizzi, and the Service Advisor Chelsea Jose. My daughter inherited a 2014 Buick Encore from her much loved grandma. This c More

by cyndimdee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Picanzo & Chelsea Jose
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us, Cyndi! We're thrilled to hear that Dino, Jeff, and Chelsea provided exceptional service, solving the tricky issue with your daughter's 2014 Buick Encore. It's heartwarming to know they were both professional and compassionate throughout the process. We truly appreciate your business and kind words. We hope to assist you again in the future - please feel free to share your positive experience with others! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

Good service and attentive personnel. Treat you with respect appt easy to set up on line More

by SANED72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Saned. We're glad to hear that you found our service and personnel attentive and respectful. Setting up an appointment online should be convenient, and we're thrilled you found it to be so. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2024

Overall excellent service with the service staff and the vehicle was done within 1 day when told 2-3 days. Waited 15 minutes for them to bring the vehicle around after completing paperwork at Cashier was a More

by ENGINEMEDIC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Ramirez
Jul 02, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and taking the time to leave such a detailed review. We are delighted to hear that you had an overall excellent service experience, and we appreciate your feedback regarding the wait time and wash. Your comments will help us improve. We look forward to assisting you on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2024

We had a sidewall flat while on Vacation in Hermosa beach area. Went to six tire shops within the Hermosa Beach area and couldn't find a tire shop to repair it. After roadside service changes the tire ti my More

by wjclink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your tire replacement needs. I am thrilled to hear about your positive experience and your appreciation for our timely service. I aim to provide exceptional service to all our customers, and I'm delighted that you were able to continue your journey back to Texas smoothly. Your compliments have been shared with our team, and I look forward to assisting you again in the future. Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2024

I highly recommend Mark Christopher Auto Center. They make sure you are totally satisfied with your purchase. They are a dealer you can trust. More

by jessica.wagoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Mark Christopher Auto Center responded

Thank you, Jessica, for the glowing recommendation! At Mark Christopher Auto Center, ensuring customer satisfaction is our top priority. I am thrilled to hear that you had a trusting and positive experience with us. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 29, 2024

Excellent customer service great hot chocolate and very nice interior waiting room. Restrooms were clean! More

by JOSERODRIGUEZ13E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Jul 01, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for your detailed 5-star review! I am delighted to hear that you enjoyed our excellent customer service, hot chocolate, and comfortable waiting room. I take pride in maintaining a clean environment for our customers. I look forward to welcoming you back next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 26, 2024

Great Customer Service and Support. Very knowledgeable and willing to take the time to help out until you get what your looking for. More

by donnieborders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience with us! I appreciate your kind words about our customer service and support. At Mark Christopher Auto Center, I take pride in providing knowledgeable assistance and taking the time to ensure our customers find what they are looking for. I look forward to welcoming you back for your next visit or assisting anyone you recommend to us. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 24, 2024

I had a challenging oil leak and the service department did a good job working with me to get it fixed More

by COLDIRONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Jun 25, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! I appreciate your positive feedback about our service department resolving the challenging oil leak. I'm thrilled to have been able to assist you. Please see us again for any future auto needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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