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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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August 30, 2024

Waited 5 hrs to get service when I made the appt on line, I marked that I would be waiting. Very disappointing. For the first visit, not a good start More

by sonya.d123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mark Christopher Auto Center responded

Hi Sonya, Thank you for your feedback. We understand your frustration with the long wait time during your first visit with us. At Mark Christopher Auto Center, we strive to provide efficient service for all our customers, and your experience is very important to us. Please contact us directly so we can make this right and improve your future visits. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2024

very good dealer for buying and service . the people working there are very professional and easy to work with. More

by db40cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with both the purchasing and service aspects at Mark Christopher Auto Center. Our team prides itself on being professional and approachable, and it's great to know that it showed during your visit. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2024

Dario was incredibly helpful and attentive. He called daily with updates and provided me with top-notch service. Your courtesy car staff was also very helpful. Jeff Rizzi treated me with red c More

by Kevin Webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez
Aug 30, 2024 -

Mark Christopher Auto Center responded

Thank you, Kevin, for your wonderful review! I'm thrilled to hear that you received such attentive service from our team. At Mark Christopher Auto Center, I strive to provide top-notch care and updates throughout your experience. I appreciate your kind words and hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2024

I was very satisfied with the service. as always, Avo is very thorough and and helpful. More

by Johnl15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian
Aug 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I truly appreciate your feedback and I am thrilled to hear that you were very satisfied with the service at Mark Christopher Auto Center. Avo embodies the thoroughness and helpfulness I strive for, and I'm glad he made a positive impact during your visit. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2024

Very helpful,very polite great service super fast , friendly answer all of my questions and explained all my concerns. More

by ivette1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Mark Christopher Auto Center. It’s our goal to provide helpful and friendly service, and I'm glad we could address all your questions and concerns. I look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 27, 2024

Dealer lost my wheel locks had to have the wheel locks replaced and the did not want to repair my tire stating the tire was unrepairable. I had to take my car down the street to another shop to get repai More

by cmarchain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand your frustration regarding the wheel locks and the tire situation. It's our goal at Mark Christopher Auto Center to provide quality service and transparency, and we appreciate your feedback. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. We value your input and hope to have the opportunity to improve your experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2024

My sales representative was knowledgeable respectful and gave me a great deal. My finance person was knowledgeable kind and courteous absolutely love the deal they gave me thank you Mark Christopher. More

by richardsandoval712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Richard! I'm thrilled to hear that you had a positive experience with our knowledgeable and respectful team at Mark Christopher Auto Center. It’s great to know that you love the deal you received! I appreciate your kind words and look forward to assisting you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 25, 2024

Great service department! Friendly, knowledgeable, and honest. Fair prices, they always get me and when needed, even if it is last minute. More

by THEBM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo
Aug 27, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our service department at Mark Christopher Auto Center. Our team strives to provide friendly, knowledgeable, and honest service, so it's wonderful to know we met your expectations. We look forward to assisting you again, even for last-minute needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2024

Was very well taken care of, Avo went above and beyond assisting with my Suburban service. Communication/rental/fast repairs all top notch. Extended warranty was well worth it. Thank you again Avo and tea More

by JACOBSCHLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo like avocado
Aug 27, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that Avo and our team at Mark Christopher Auto Center provided you with top-notch service for your Suburban. Your satisfaction and smiles are what we strive for. We appreciate your trust in our services and look forward to assisting you again in the future! Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 25, 2024

Service was good service advisor got me in and out always kept me updated with my vehicle More

by ANTHONYGUZMAN1592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 27, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Mark Christopher Auto Center and that our service advisor kept you informed throughout the process. We appreciate you taking the time to share your feedback and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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