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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,016 Reviews

6,016 Reviews of Mark Christopher Auto Center - Service Center

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February 18, 2024

Years ago I had a bad experience at Mark Christopher Cadillac but recently I found myself there twice in a month. I'm very pleased that the service on my Cadillac was repaired however I was tired up the More

by MUSEVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Very good and Jerry the sales person who sold us our pickup was very polite, helpful and professional More

by thomasabeyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry sales man
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thomas, we are truly grateful for this awesome review! We are thrilled that Jerry was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 18, 2024

My Service Advisor Nobu Domon is OUTSTANDING. He provides me with all my options and is caring for service on my car. If Nobu was replaced, you would loose a outstanding Advisor. More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Nobu is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Service was quick, and service advisor was friendly and honest. This dealership always takes care of me. More

by FSOLIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Dario was my service advisor and did a great job of greeting me. I explained the issue I was having and said he would have a tech check it right away. He called me shortly thereafter and informed me of More

by basievert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Feb 21, 2024 -

Mark Christopher Auto Center responded

Hello and thank you for your kind words! Dario is a great asset and I am glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2024

Took my 2018 Chevy Equinox in due to having some issues shifting. I dropped it off on a Friday at 8AM and took me reaching out on a Tuesdays mid morning to get an update on diagnostics and more than $200 i More

by AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie
Feb 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, Amanda. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2024

Great customer service was provided and every thing was explained in detail. Enjoyed the experience More

by smwalter18
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2024

Our service writer was amazing. He got things done that had to be done and totally understood everything we told him. Nobu you are priceledd More

by gnkjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
February 11, 2024

Had a good experience…they came out right away asking what was my visit for they work pretty fast.. More

by SUY2809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2024

promp, professional and very helpful. Couldnt have asked for better support. They didnt have the part in stock and made sure ro order it right away. More

by MPOTEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Think is name is Ari.
Feb 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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