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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,014 Reviews

6,014 Reviews of Mark Christopher Auto Center - Service Center

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March 14, 2024

The service evaluation was not correct had another independent diagnosis completed and only one of the two injectors they said were bad actually was. The price for the repair was half the price the d More

by fernandeznation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Mar 15, 2024 -

Mark Christopher Auto Center responded

I appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi, Service Director

March 13, 2024

The people that work there are very friendly and helpful. The work is done fast. Very dependable. More

by overjowill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 15, 2024 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 12, 2024

Avo was great as my service advisor. , but didn't feel that I should of had to pay a fee for a issue that is covered under warranty as it was a faulty GM product so this cost to reprogram More

by Emilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Mar 14, 2024 -

Mark Christopher Auto Center responded

Thank you for the feedback, Emilio! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me at your convenience so we can discuss your concerns further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2024

Everyone was welcoming and genuine. The service manager is kind and very hands on. The sales manager Emad upon my request gave me a great offer on my trade in and a very tempting offer More

by scumbago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 09, 2024

The service manager he’s excellent . Thanks Mr Jeffrey for all your help great work and good people More

by MORENOSAUTOREPAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 08, 2024

I've been buying cars here for 25 years and have seen the dealership continually get worse. I've purchased my last two vehicles elsewhere but made the mistake of going here for service. More

by brenda25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisors
Mar 11, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Brenda. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 08, 2024

No one approaches you when arriving for service had to get off to get someone.at the time there was only three vehicles in line and about 7 service people inside More

by ccarlos1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Mar 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, Carlos. Here at Mark Christopher Auto Center, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2024

Did not fix my AC properly. I had to go back and re do it again. I called in sick at work because i am very worried. AC repairs are expensive. My AC is making a wheezing sound a More

by earvinrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie, ⭐️⭐️⭐️
Mar 08, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2024

I recently purchased a Yukon my sales person was Jerry . He went out of his way on a rainy day to help us have a wonderful experience in buying a GMC.No hassle,No Pressure More

by rckjt5
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Mark Christopher Auto Center responded

At Mark Christopher Auto Center, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 06, 2024

Had a great experience at Mark Christopher Auto Center. Nick was personable & everything went pretty smooth. I would recommend this dealership to my family & friends. More

by lunagsr
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Mark Christopher Auto Center responded

I am pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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