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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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May 06, 2021

Excellent customer service and excellent work done on my escalade. Thx u and I do highly recommend Sandra as employee of the month and I wish her a healthy bany More

by alant52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 06, 2021

Great service! Overall my experience was easy and everything was explained to me by Julie. I loved that we could wait in the car until someone met us out in our cars! More

by NUBIA_WILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie, Matt Torres
May 07, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 05, 2021

My service was timely. Dario is very helpful and shows real concern for my issues with my Cadillac. Everyone is wonderful. I will be back More

by DIANNE188
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 05, 2021

I had an 8:30 am appointment on a Friday. Car wasn’t looked at until Monday, so I was without a car all weekend. I requested a wash before I picked it and was told they don’t do washes. More

by audrey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Julie
May 07, 2021 -

Mark Christopher Auto Center responded

Audrey, thank you for sharing your experience with us. Here at Mark Christopher Auto Center, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 05, 2021

Excellent service and support, as always.Very friendly Excellent service and support, as always. Very friendly welcoming and ready to make things easy. I am always satisfied when i pick up my car from thi More

by FR.MANSOUR.AZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario G.
May 07, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 05, 2021

Good had the car for three days and fixed the car the car was leaking coolant and now it doesn’t leave coolant on the driveway More

by jerandsue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 05, 2021

I was satisfied with the service but I wasn't satisfied that we had to go on the other side of the service department and we couldn't even have a cup of coffee or anything other than that it was fine thank More

by linda6082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Frank Villalobos, Kyle Carey, Tony Catalano, Gil Gonzalez, Matt Torres, DAS Admin
May 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 04, 2021

My Buiick 2014 Encore had a serious mechanical turbo failure and needed major repairs 3/29/2021. Service Manager Mr. Torres and Service Advisor were excellent, and kept me updated on the starus of my r More

by docrja3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Avo Service Advisor, Matt Torres
May 05, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 04, 2021

Fernando I service was very polite he was very fast with the service and I was happy with the service we definitely recommend this dealer More

by nok50s69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando in service
May 05, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 03, 2021

Always great service when I take my car in and Dario is very helpful and professional. It is easy and convenient whenever taking my car in for service More

by MARIOGODOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
May 03, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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