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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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May 12, 2021

Awsome service from start to finish the service writer was kind and professional and the wait time was short I was greeted with a smile awesome service More

by CLICKSCATERING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie
May 14, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 11, 2021

The lady that was helping me was full of xxxx she was not trying to understand she did xxxx her way so I would never go back to this dealership sucks More

by Tyrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t no her name
May 08, 2021 -

Tyrone responded

And she charge me for a oil change that I get free I just paid it cuzz I didn’t want to go back and forth with her she didn’t even try to look in to it

May 11, 2021

I had to wait 45 minutes in line before being approached by anyone in the service department. The car behind me was helped and had their paperwork before I was approached. After paying and the cashier calle More

by HUSTON.DR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
May 12, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2021

Not happy at al! I had a 9am appointment for a lap belt recall. Called previous day for approximate time of completion and was informed 3-3 1/2 hour to complete job. Told same day of service. I decided i c More

by Fast63novacar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of name of service department staff. I do not have paperwork with me at this time. I simply chose mr rizzi's name to submit review.
May 10, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 09, 2021

Great service from your team, they were able to take care of my battery issue I was having on my Chevy Silverado. Thank you your staff More

by KMARSHALL2322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
May 10, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 09, 2021

Great service , very friendly and understanding people.... Ray Peters my main contact and go to person, has always helped me out and in a timely manner..... excellent tram More

by Alfred Horta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
May 10, 2021 -

Mark Christopher Auto Center responded

Alfred, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2021

Quick great service, always a pleasure to see how quick professional and quality service is , need to see more cars in lot though, where they at? More

by 1958topcat0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 10, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2021

Brought my GMC YUKON in last week to have the regular service. My service advisor was Sandra. She was very helpful and professional. She kept me up to date on the service being done to my Yukon. More

by GIGI.P.LIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
May 10, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Gigi! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2021

Dario always takes great care of my car. I trust that I’m in good hands with him as he’s always up front especially when I have concerns about charges. The manager is fantastic as well. Thank you for such gr More

by Jplan0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario , Matt Torres
May 10, 2021 -

Mark Christopher Auto Center responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2021

I have to take time off work to get an oil change... and i didn’t even get a free car wash... Other than that.. service was good.. More

by stephanie.a.yanez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 10, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Stephanie! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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