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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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May 19, 2021

Excellent work very professional was in and out in a few hours... Was very helpful and caring Ms. Escobar refuse to give no as a answer More

by deshantaemcdaniel70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Escobar
May 21, 2021 -

Mark Christopher Auto Center responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2021

My service advisor was well with communicating with me, however The communication between advisor and servive tech is lacking somewhere. 1.5 of 4 issues resolved. 1 delayed due to parts, understandable. 1 More

by Haro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Avo and technician name unknown.
May 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2021

They did not complete the task I originally scheduled appointment for very rude and unprofessional I scheduled a re call which was fixed and my power steering to be fixed as well , they completely ignore More

by 2008Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, Matt Torres
May 21, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

May 18, 2021

45 minutes to check-in car even with a scheduled appointment is ridiculous. 2 services on the invoice that said I declined them at 15:19. The service dept didn't call the house until 3:39pm so obv More

by SH
Recommend Dealer
No
Employees Worked With
Nobuyoshi Domon
May 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2021

Good service since I bought my car here until now I still bring my car for better service and better quality. 5 stars for me. More

by Lea Arpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 17, 2021

I’m from Arizona and the Check Engine light on, I showed at this great Service Center an problem fixed great peace of mind t More

by jose.saralegui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kabu
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Jose! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2021

They have a good service the place is clean I feel good there and I like it The people there is nice and kind all service people Is nice people More

by JFMORALES230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2021

Used to be good before covid. Now they are too busy and cant keep up due to their reduced hours and not being open on saturdays anymore. Super rushed now and service is not what it used to be. Staff are st More

by Philimac04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters, Matt Torres
May 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2021

Thank you, everyone was wonderful. My car was returned timely and everyone went above and beyond. Service is always too notch at mark Christopher chevy More

by VANSHOUBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 16, 2021

Great service and would recommend to others . Service Advisor Nobu provided great customer service. It would have been nice to receive an offer of a loaner car at the start of the appointment. More

by Anewdaymission
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
May 17, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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