Mark Christopher Auto Center - Service Center
Ontario, CA
6,193 Reviews of Mark Christopher Auto Center - Service Center
My service advisor was well with communicating with me, however The communication between advisor and servive tech is lacking somewhere. 1.5 of 4 issues resolved. 1 delayed due to parts, understandable. 1 however The communication between advisor and servive tech is lacking somewhere. 1.5 of 4 issues resolved. 1 delayed due to parts, understandable. 1 falsely documented as fixed, when indeed it wasnt even addressed possibly due to technicians not really going out of their way to confirm the issue to start with.(seat malfunction) More
They did not complete the task I originally scheduled appointment for very rude and unprofessional I scheduled a re call which was fixed and my power steering to be fixed as well , they completely ignore appointment for very rude and unprofessional I scheduled a re call which was fixed and my power steering to be fixed as well , they completely ignored the power steering problem and took 12 hours to fix an ignition switch than proceeded to be rude to me the whole time I was picking my car up . I was told “ray” would help me I didn’t speak to him not once there Was not a single person in your staff who was helpful they were all extremely unprofessional and rude to me the whole time I was there it was a very frustrating Experience , your staff was not helpful at all And made me schedule an appointment just to wait 4 hours in a line that was completely pointless I had appointment scheduled for 7:00AM I did not have a staff member help me untill 10:30 not acceptable. More
45 minutes to check-in car even with a scheduled appointment is ridiculous. 2 services on the invoice that said I declined them at 15:19. The service dept didn't call the house until 3:39pm so obv appointment is ridiculous. 2 services on the invoice that said I declined them at 15:19. The service dept didn't call the house until 3:39pm so obviously I was not the one to decline the services. At check-in I did approve 2 services--transmission & fuel injection. It shouldn't take 25 minutes to bring my car out after I paid for the service. More
They have a good service the place is clean I feel good there and I like it The people there is nice and kind all service people Is nice people there and I like it The people there is nice and kind all service people Is nice people More
Used to be good before covid. Now they are too busy and cant keep up due to their reduced hours and not being open on saturdays anymore. Super rushed now and service is not what it used to be. Staff are st cant keep up due to their reduced hours and not being open on saturdays anymore. Super rushed now and service is not what it used to be. Staff are still friendly though to their credit. More
Thank you, everyone was wonderful. My car was returned timely and everyone went above and beyond. Service is always too notch at mark Christopher chevy timely and everyone went above and beyond. Service is always too notch at mark Christopher chevy More
Great service and would recommend to others . Service Advisor Nobu provided great customer service. It would have been nice to receive an offer of a loaner car at the start of the appointment. Advisor Nobu provided great customer service. It would have been nice to receive an offer of a loaner car at the start of the appointment. More