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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,011 Reviews

6,011 Reviews of Mark Christopher Auto Center - Service Center

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March 20, 2024

I feel that I get great customer service and they communicate everything clearly every time I am there. More

by califgurl1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 19, 2024

We called to get an appointment. We were there early. They took our car right away and it was done early! More

by hinklegary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 18, 2024

Super quick, efficient and Nobu has been an awesome service advisor, so helpful and always on top of my services. More

by STEPHANIECBARRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Mar 20, 2024 -

Mark Christopher Auto Center responded

Stephanie, thank you for the awesome feedback! You're right, Nobu is an excellent service adviser and we appreciate all they do for us! I am very happy to hear that they were there to provide you with great service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 17, 2024

Alex was very helpful with the purchase. Price is great. We found a small dent on the car the next day and did not.know where it came from. Alex had the dent guy took care of it without ques More

by brandonh4
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 19, 2024 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Brandon. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 15, 2024

Very UNHAPPY with the outcome of my Service here. My truck was taking in for a manufacture indoor heating repair and now have what appears to be some overheating of the engine. (according to Temperat More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 18, 2024 -

jb responded

when is a good time for you to discuss this matter?

Mar 18, 2024 -

jb responded

call me at your earliest convenience. 951-520-3954 (Juan )

March 15, 2024

Had taken in the Traverse and they did a great job but recommended 2 other things to do but when I declined due to my they were great with no high pressure. I then took it back 2 days later and the two More

by RNCOLLINS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2024

Great service, my service advisor Avo is a joy to work with. Be there for the next service. More

by michaeljsep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Avo
Mar 15, 2024 -

Mark Christopher Auto Center responded

Michael, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2024

The service evaluation was not correct had another independent diagnosis completed and only one of the two injectors they said were bad actually was. The price for the repair was half the price the d More

by fernandeznation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Mar 15, 2024 -

Mark Christopher Auto Center responded

I appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi, Service Director

March 13, 2024

The people that work there are very friendly and helpful. The work is done fast. Very dependable. More

by overjowill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 15, 2024 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 12, 2024

Avo was great as my service advisor. , but didn't feel that I should of had to pay a fee for a issue that is covered under warranty as it was a faulty GM product so this cost to reprogram More

by Emilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Mar 14, 2024 -

Mark Christopher Auto Center responded

Thank you for the feedback, Emilio! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me at your convenience so we can discuss your concerns further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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