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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,194 Reviews

6,194 Reviews of Mark Christopher Auto Center - Service Center

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June 08, 2021

Nobu is the man, give him a raise, add his name to the dealership name, he’s always goes the extra mile to ensure that my car and I are well taken care of. More

by imrichardamoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 09, 2021 -

Mark Christopher Auto Center responded

Richard, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2021

Jeff Rizi and his team are always on top of their game. Great service like always! Thank you for the great service. I highly recommend Jeff! More

by kennymc02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 07, 2021

Erik was very helpful, courteous and answered all my questions. The vehicle was attended in a timely manner, and it was ready in no time. I’m very pleased with this service and can’t wait to bring my ve More

by ADELAO_83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik, Matt Torres
Jun 07, 2021 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 07, 2021

Easy to get checked in. The work was done while I waited. Great place! Thats all I have to say about this! For cryin out loud More

by DOMINICGARCIA456
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 07, 2021

BEST DEALER IN THE SOCAL. JUAN FLETES ALWAYS RECEIVES ME WITH THE BEST QUALITY CUSTOMER SERVICE. WHEN I NEED SERVICE FOR MY GM VEHICLES MARK CHRISTOPHER IS ALWAYS GONNA HAVE MY BUSINESS. THANK YOU JUAN FLET More

by PACHECO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN FLETES
Jun 09, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 07, 2021

I trust this dealer to complete the maintenance requirements in a satisfactory and timely manner. So far so good. Thanks for doing a good job. More

by vestofelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jun 09, 2021 -

Mark Christopher Auto Center responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2021

I give the Service Department a big 0! I have brought my vehicle for to an on star code! The vehicle was tested for 3days and no issues Found I was told! Yet I continue to get onstar notifications and ve More

by Mpeerzay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nobu
Jun 07, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2021

Not happy with the service. Brought my car with the same problem for 3 times. From the last service only drove less then 200 miles. And now they said that we need engine replacement etc with the estimate p More

by ddwiwardani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jun 07, 2021 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2021

The price for a certain service kept changing. I made it clear which service I needed for my car. I would recommend this service center but for the service not the price. More

by Gusto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unanimous
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 06, 2021

Excellent !!! They covered my car under warranty without any issues and always have been great service with Cadillac I will be buying another car from mark Christopher again. More

by LAFSU03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Jun 07, 2021 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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