Mark Christopher Auto Center - Service Center

We are on round three trying to get the mechanical issues relived with our SUV. While they’ve address other found issues, along the way, too many for a vehicle of this age/mileage, the initial issue still pe relived with our SUV. While they’ve address other found issues, along the way, too many for a vehicle of this age/mileage, the initial issue still persists. Our vehicle has been their possession for 20+ days off and on. Poor communication from the service department overall. I constantly have to request updates. While I will continue to buy Chevy, I will not buy a third vehicle from this particular dealership. I will buy from a dealership that can also provide service at an acceptable level and with higher level of customer touch, especially when they just can’t seem to get it right. They used to be much better. It’s an unfortunate downturn in skill and service. More

I was told 2.5 hrs but it was quicker than that. I was pleasantly surprised and liked getting done so i could be on my way pleasantly surprised and liked getting done so i could be on my way More

We've bought two cars from this dealer and have had them serviced there ever since purchased -- one since 2001! Always courteous and professional. Nobu is awesome. Would be 5 stars but we had to take a car serviced there ever since purchased -- one since 2001! Always courteous and professional. Nobu is awesome. Would be 5 stars but we had to take a car back in right away because coolant leaked and was tracked to insufficient tightening of a clamp. No charge! Inconvenient for us then but overall, a good experience with this dealer. More

Next to impossible to get on the phone although Juan did call me back and set me up they fixed problems didn’t bust my xxxxx about the warranty call me back and set me up they fixed problems didn’t bust my xxxxx about the warranty More

Good customer service. Mr. Damon always explains things, gives me estimates and keeps me updated. This is great because I always wait for my car. Very professional. I rate him 5 stars! gives me estimates and keeps me updated. This is great because I always wait for my car. Very professional. I rate him 5 stars! More

Fast Efficient and great with customers. Great communication skills had no problems seeking advice From Mr. Silva and the Whole Service department was very friendly. communication skills had no problems seeking advice From Mr. Silva and the Whole Service department was very friendly. More

Ray is the best in customer service. Very friendly and knows what he is doing. I go to Ray for any problem with my Chevy volt. knows what he is doing. I go to Ray for any problem with my Chevy volt. More

My Silverado has a short in electrical it does weird things wile driving ,took it to dealership they said nothing was wrong,change my aftermarket to oem they said extremely dissatisfied with tech Jackie things wile driving ,took it to dealership they said nothing was wrong,change my aftermarket to oem they said extremely dissatisfied with tech Jackie horrible service I paid for nothing More

Although I'm usually satisfied with Mark Christopher's service dept, I took my 2014 Impala in for scheduled maintenance on the throttle body, while waiting I was told that the intake duct had a hole, and service dept, I took my 2014 Impala in for scheduled maintenance on the throttle body, while waiting I was told that the intake duct had a hole, and the replacement was $100. Asked if it was worn or ripped they didn't say. But examined it was a tear. When replaced there was no difference in the performance from when I drove it in,from when I drove it out. With the tear it would have been almost impossible to drive it in. More

It took longer wait but it's not too bad.I have to come back for my wheel lock because they forgot to leave it. back for my wheel lock because they forgot to leave it. More