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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,196 Reviews

6,196 Reviews of Mark Christopher Auto Center - Service Center

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June 13, 2021

I love taking my car for service at Mark Christopher. The customer service is excellent and my car is always well cared for and completed on time. More

by carmenree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jun 14, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for this glowing review of our service center, Carmen! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 13, 2021

Awesome service had my headlight put fast service very professional staff every time I have something done to my car it's always Ann good experience More

by CLICKSCATERING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 14, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 12, 2021

Juan was very helpful. The waiting area was really comfortable, with the coffee, vending machines, and HGTV!. We were very happy with our experience. Thank you! More

by NIKOMIE98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Matt Torres
Jun 14, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 12, 2021

this time service for an oil change was less than an hour, so glad i did not have to wait longer. I have never had a problem at this dealership More

by IVALEETEXAS.123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 14, 2021 -

Mark Christopher Auto Center responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 12, 2021

I would give 0 stars if I could . I Had a horrible experience, the service advisor Jackie never answered the phone they never gave me updates on my car . I went to pick up my car and it wasn’t ready More

by TANIA_PARTIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Jun 14, 2021 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 12, 2021

I did not like the outcome of service not happy problem was not fixed was having problem with vehicle on occasion it would pull/slip/jerk and state there is nothing wrong I don’t feel comfortable with the More

by carolina.garcia3040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Jun 16, 2021 -

Mark Christopher Auto Center responded

Carolina, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jun 17, 2021 -

carolina.garcia3040 responded

Okay sounds great you can call me at (909) 831-7728

June 12, 2021

Everything was good at the dealership Ray was friendly everybody was friendly I’m very satisfied thank youEverything was great until you force me to write a certain amount of words I don’t understand that More

by 1000 markymark
Recommend Dealer
Yes
Employees Worked With
Ray
Jun 14, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 11, 2021

Jackie K is a great customer service person. Mark Christopher is the best dealership I’ve ever gone to for service. Parts Dept is also great. More

by slickli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 11, 2021

Oil change and tire rotation service and promised timeline was very helpful. We highly missed having the extra mile service of a signature vehicle wash. More

by DEBBIE34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Matt Torres
Jun 14, 2021 -

Mark Christopher Auto Center responded

Debbie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 11, 2021

I was able to make a service appointment the day before for an oil change which was helpful. All the safety protocols were taken, the only thing is that the cleaning solutions used to clean the waiting ar More

by TUPPERANGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jun 14, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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